Account Manager

Aptean•UNAVAILABLE, UNAVAILABLE

4d•Remote

About The Position

The Account Manager, AI manages and grows relationships across an assigned portfolio of existing Aptean customers. The role focuses on identifying opportunities where AI and Aptean’s broader solutions can address evolving customer needs. As a key customer contact, the Account Manager builds relationships with influencers and decision-makers, understands customers’ business goals, and drives retention and expansion opportunities. This is a full-time, remote position in the US. The role takes a consultative, AI-first approach to customer requirements and translates AI capabilities into practical business use cases. It balances customer retention and strategic relationship management with commercial growth, including revenue and bookings targets. Aptean is a global provider of mission-critical, industry-specific software. Its purpose-built ERP, supply chain management, and compliance solutions serve specialized organizations across more than 20 industries and 80 countries. Aptean describes its work environment as fast-paced, flexible, and casual, and offers opportunities for career development and growth.

Requirements

Consultative, commercially minded account management capabilities.
Ability to navigate conversations about customer needs, technology, value, and business outcomes.
Ability to translate AI capabilities into practical use cases for stakeholders ranging from executives to technical teams.
Proactive approach to identifying opportunities within existing accounts.
Discipline in managing a customer portfolio and ownership of assigned accounts.
Ability to balance customer retention, strategic relationship management, and commercial growth.
Motivation to build strong customer relationships and achieve revenue and bookings targets.

Nice To Haves

Experience in account management, customer success, or sales within AI solutions, SaaS, or technology-driven environments.
Track record of retaining and growing existing customer accounts through upsell, cross-sell, SaaS conversion, or expansion opportunities.
Ability to position complex or emerging technologies, including AI, in practical, business-focused terms.
Comfort engaging with technical and non-technical stakeholders, including senior decision-makers.
Experience developing strategic account plans, prioritizing customer portfolios, and managing revenue and bookings targets.
Strong collaboration skills and experience working with cross-functional teams to manage customer needs, opportunities, and escalations.
Experience maintaining accurate CRM data, managing pipeline, and providing reliable forecasts to sales leadership.

Responsibilities

Understand customer requirements with an AI-first, solution-oriented approach and identify opportunities where AI can deliver business value.
Manage and strengthen relationships with influencers and decision-makers across assigned customer accounts to promote loyalty, retention, and long-term growth.
Identify and close expansion opportunities across AI agents, SaaS conversions, additional Aptean products, add-on licenses, upsell modules, and next-version upgrades.
Understand each customer’s business goals, priorities, current projects, and key issues to support strategic account management and identify future opportunities.
Optimize and prioritize the customer portfolio, and develop and maintain strategic account plans, quotes, pipeline, and forecasts.
Manage revenue and bookings quotas and participate in regular forecast reviews for the assigned territory.
Identify and manage Aptean Ascent business situations and engage appropriate internal teams to support customer needs and opportunities.
Partner with Sales Engineering, Customer Success, Product, and other Aptean teams to facilitate transitions, escalations, contracts, and customer engagements.
Coordinate and facilitate technical presentations and participate in customer and marketing events to support account growth and solution adoption.
Maintain knowledge of relevant industries, customer businesses, Aptean products, and evolving AI trends to provide informed, consultative guidance.
Provide input into product strategy and future solution development based on customer needs, feedback, and industry trends.
Maintain accurate and timely opportunity, customer, contact, pipeline, and forecast data in CRM systems.