Account Manager

SIMOS Insourcing Solutions • Columbus, OH

13d • $55,067 - $68,834 • Onsite

About The Position

The Account Manager is responsible for overall site operations and manages annual revenues between $1 million and $5 million. The role regularly follows up with end-user clients and executive-level facility managers to ensure strategic goals and objectives are met. The Account Manager leads the service team’s daily operations, maintains client relationships, manages staffing and associate performance, oversees payroll and scheduling, and monitors operational and financial performance.

Requirements

• High school diploma or GED.
• At least 3 years of process management experience.
• Highly effective personnel and process management skills and techniques.
• Proven skills and knowledge in training, coaching, and performance evaluation.
• Knowledge of Microsoft Office software, including Excel, Outlook, PowerPoint, and Word.
• Strong oral and written communication skills.
• Ability to solve complex problems, including financial problems.
• Strong interpersonal and customer service skills.
• Exceptional attention to detail.
• Must be authorized to work in the United States full-time without requiring employer sponsorship now or in the future.

Responsibilities

• Manage and guide the service team’s daily operations.
• Build and maintain strong client relationships.
• Lead recruiting efforts to ensure sufficient staffing levels.
• Oversee interviewing, hiring, orientation, and training.
• Guide or manage associate performance.
• Oversee scheduling, attendance, and shift meetings.
• Approve and process payroll.
• Conduct trend analysis and financial forecasting.
• Develop and implement a safety program.
• Audit and regularly report on KPIs to ensure policies are followed in accordance with federal and organizational regulations.

Benefits

• 6 paid holidays and 1 paid floating holiday.
• Up to 20 days of paid time off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED