Account Manager

New York Blood Center Enterprises•Providence, RI

About The Position

The Account Manager cultivates and expands relationships within an assigned territory to achieve blood collection goals and help ensure the blood center can meet the needs of hospitals and patients. The role plans, develops, and promotes blood donor recruitment activities and educates donors, sponsors, and the community about donor recruitment and NYBC enterprise-wide activities. The Account Manager manages sponsor accounts and blood-drive activities, coordinating recruitment, promotion, scheduling, and performance monitoring. The position develops new sponsor accounts, supports community engagement, plans and evaluates blood drives, and collaborates with internal teams to balance collections and resources. It also participates in departmental projects and may train new Account Managers. The role requires flexibility to work evenings and weekends as needed and travel throughout Rhode Island, Massachusetts, and Connecticut.

Requirements

At least 2 years of progressively responsible experience in account management, territory sales or business development, donor recruitment or nonprofit fundraising, healthcare sales or medical services, community-based outreach, or customer relationship management in a performance-driven environment.
A valid driver's license.
Must have a reliable personal vehicle.
Working knowledge of sales and marketing practices and techniques, data systems, and applicable state driving laws.
Proficiency with Microsoft Word, Excel, and Outlook.
Excellent interpersonal communication skills and professional demeanor.
Strong follow-up and time-management skills.
Project-management skills and training and presentation skills.
Cultural competency and the ability to communicate effectively and sensitively with diverse individuals and groups.
Ability to work independently and collaboratively, organize and prioritize tasks, meet deadlines under pressure, and handle multiple demands in a fast-paced environment.
Ability to lead others through coaching and training; communicate clearly in writing and orally; troubleshoot and solve problems; and adapt to change and unpredictability.
Ability to provide high-quality customer service, work with remote supervision, and respond to management as issues arise.
Ability to work a non-traditional schedule that may include evenings and weekends.
Ability and willingness to travel throughout Rhode Island, Massachusetts, and Connecticut.

Nice To Haves

Bachelor’s degree, or equivalent experience in sales, public relations, management, education, customer service, business development, or nonprofit work.
Blood banking experience.

Responsibilities

Achieve monthly and annual blood collection goals in the assigned territory by planning and organizing blood drives and donor-center events with account sponsors.
Ensure accurate projections, effective pre-drive promotion, donor scheduling, adherence to department guidelines, and cost-effective blood drives.
Coordinate meetings with sponsors and motivate, inspire, and educate them on effective blood-drive promotion.
Manage daily recruitment activities, address issues affecting collection goals, maintain communication with internal and external partners, and support quality customer service.
Prepare and deliver meetings and presentations; organize, develop, and educate sponsors, coordinators, and recruitment committees, and provide promotional support and materials.
Participate in planning special recruitment events, sponsor and donor recognition programs, and sponsor workshops.
Use marketing tools and strategies to develop and evaluate sponsor accounts and maximize donor participation.
Identify, evaluate, and develop prospective markets and sponsor accounts to expand the donor base.
Maintain accurate, up-to-date account information in account-calendar software and generate blood-drive reports.
Represent the brand by increasing visibility and participation in community events, chambers, and member organizations.
Serve as a subject matter expert on blood-industry topics and may speak at conferences or relevant industry or interest-group meetings.
Plan, evaluate, and schedule blood drives with the divisional calendar manager to meet collection goals, optimize staffing and resources, and support predictable collections throughout the year, including holidays and school breaks.
Review blood-drive performance, confirmation status, open capacity, and other critical details.
Collaborate with the team to support divisional goals, balance the collection calendar, and schedule mobile events.
Cover vacant territories and support other divisional territories as needed.
Participate in departmental projects, including high school workshops, education events, and award luncheons.
Provide applicable training to new Account Managers.
Work flexibly, including evenings and weekends as needed, and perform other related duties as assigned.