Account Manager, Market Retail Agencies

Comcast • Towson, MD

3d

About The Position

Comcast Advertising is seeking an Account Manager to support revenue growth and foster long-term client relationships and success across linear and digital advertising solutions. This role serves as a strategic partner to Sales, combining prospecting, client service and coordination, analytical problem-solving, and client-facing communication to support campaigns from presale planning through post-campaign analysis.

The Account Manager proactively identifies advertising solutions and helps resolve issues through cross-functional partnerships, delivering a strong client experience and operational excellence. The role partners with Sales, Sales Development, Media Planning, Campaign Management, Customer Success, and operational teams to develop proposals, support account growth and retention, manage orders and campaign handoffs, monitor execution, and maintain accurate records and reporting.

The position requires regular, consistent, and punctual attendance, and the ability to work nights and weekends on variable schedules as necessary. Comcast considers qualified applicants without regard to protected characteristics. A bachelor's degree is preferred, though coursework and experience or extensive related professional experience may also be considered.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Ability to work nights and weekends on variable schedules as necessary.
• Account management, collaboration, customer experience, attention to detail, prioritization, and problem-solving skills.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Partner with Sales to support client retention, upselling, cross-platform expansion, incremental revenue, and long-term account growth.
• Translate client business objectives and KPIs into media recommendations and solution strategies, and communicate client needs to Media Planning.
• Collaborate with Sales Development and Media Planning to develop competitive, KPI-driven linear and digital media proposals and RFP responses.
• Work with Campaign Management and Media Planning to understand campaign health and identify client growth and retention opportunities.
• Serve as the primary client escalation point during presale and retain-and-grow stages.
• Partner with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve issues and ensure client satisfaction.
• Facilitate communication among stakeholders to maintain alignment and seamless campaign execution.
• Identify operational efficiencies and process improvements that improve client experience and business outcomes.
• Maintain accurate opportunity records in Salesforce throughout the sales and fulfillment lifecycle.
• Acquire client contracts or insertion orders documenting client approvals.
• Process and document insertion orders, contracts, contacts, and campaign details within booked opportunities.
• Prepare agency insertion orders and campaign details for handoff to Campaign Management for order stewardship.
• Ensure data integrity and operational compliance across advertising solution types.
• Drive process consistency and best practices that support scalable account management operations.
• Review orders for completeness and compliance with business requirements.
• Coordinate with Operations, Finance, Traffic, and Inventory teams to support timely campaign execution.
• Monitor campaign launches and help resolve delivery or execution issues.
• Respond to routine client inquiries and track client deliverables, deadlines, and requests.
• Coordinate reporting and campaign updates for internal and external stakeholders.
• Maintain strong working relationships with clients and cross-functional teams.
• Assist with financial forecasting, pipeline management, and sales reporting.
• Lead special projects and initiatives as assigned.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights and weekends on variable schedules as necessary.
• Follow Comcast's Operating Principles, prioritize the customer experience, learn and advocate for company technology and products, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.

Benefits

• Comcast provides a range of benefits to eligible employees, with options and tools intended to support employees physically, financially, and emotionally.
• Most sales positions are eligible for commission under the terms of an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level