Account Manager Jobs

About The Position

Requirements

• Self-motivated, enthusiastic team player who thrives in a fast-paced environment.
• Experience in Freight Brokerage/customer service is a huge plus!
• Excellent and effective communication skills.
• Strong customer service orientation and an excellent work ethic.
• Ability to quickly process information and make smart decisions on the fly.
• Masterful negotiation and problem-solving skills, with a knack for handling conflict like a pro.
• Excellent time-management skills that make multitasking look easy.
• Highly organized and detail-oriented.
• Ability to stay cool under pressure, even when the pace is fast.

Responsibilities

• Develop and increase profitable volume with existing and newly acquired customers.
• Build strong relationships to understand customer business and provide tailored solutions.
• Coordinate bidding off contract with value-added services.
• Actively prospect for new shippers.
• Leverage all modes and services in the sales process.
• Provide exceptional customer service internally and externally.
• Maintain and increase ALC’s image and reliability with customers.
• Conduct regular business reviews with all existing accounts.
• Have specific knowledge regarding product compatibility and shipping requirements for dry loads, and temperature requirements and maintenance when handling refrigerated loads.
• Determine optimal loading and delivery patterns and times, minimizing time and miles traveled.
• Advise if a load is manageable.
• Update active load information into the system for shipper and carrier tracking.
• Update profile and insurance information.
• Build loads, update/check calls, and schedule pickup and delivery appointments.
• Update customer systems and communicate critical information.
• Review bills of lading for proper documentation and ensure quantities loaded and delivered match with no cargo damage.
• Communicate with brokers regarding any discrepancies found on bills of lading prior to settlement.
• Contact carriers to obtain delinquent proof of deliveries, balance files, complete file settlement, and forward paperwork to corporate accounting for payment.
• Process carrier and third-party invoices.
• Work with carriers and factoring companies to resolve carrier A/P issues.
• Monitor uninvoiced files and track missing carrier invoices.
• Maintain a filing system for settled files.
• Handle all calls regarding accounts receivable.
• Verify and input invoicing information for shippers.
• Run receivables reports weekly to check for invoicing errors, adjustments, and overdue freight invoices.
• Start the collections process as directed.
• Work with operations employees to resolve any problems or disputes.
• Make yourself available for after office hours contact throughout the night and/or weekends.
• Use specific knowledge acquired through experience to assist callers.
• Contact management if faced with issues outside of standard operating procedures.

Benefits

• Competitive compensation
• Unparalleled benefits & wellness
• 401k with a generous match
• Share in company ownership
• Employee recognition program
• Top-notch training and development
• Transfer options within our 41 offices