Account Manager Jobs

About The Position

Requirements

• Experience managing client relationships in a client-facing environment.
• Understanding of the evolving North American flexibility landscape, including utilities, DERMS, VPPs and regulatory drivers.
• Comfortable managing multiple clients and priorities simultaneously.
• Ability to influence and align Product, Engineering, Delivery and Customer Success teams around shared client outcomes.
• Excellent communication, stakeholder management and influencing skills.
• Highly organised, proactive and able to operate independently.
• Ability to lead through influence and create clarity in ambiguous situations.
• Comfortable navigating difficult conversations and holding others accountable.
• Resilient, accountable and delivery focused.

Nice To Haves

• Energy or utilities industry experience.
• Experience in flexibility, DERMS, Grid DERMS, VPPs or demand response is advantageous.
• Experience working with regulated utilities is desirable.
• Experience of commercial negotiations.

Responsibilities

• Own and develop a portfolio of regulated utility and flexibility clients across North America.
• Act as the primary point of coordination for your portfolio of clients, managing a mix Residential Flex, Generation Flex and emerging Flex propositions (i.e. Flex as a Service).
• Build trusted executive relationships, helping shape long-term client strategy while identifying opportunities to grow the partnership.
• Act as a cross-functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success, bringing together the right people to deliver successful client outcomes.
• Be the client advocate within Kraken whilst balancing the needs of the wider business.
• Maintain a strong understanding of client priorities, product roadmaps and delivery risks, proactively managing dependencies and blockers.
• Provide clear communication, challenge constructively and hold stakeholders accountable for agreed outcomes.
• Facilitate client governance, including QBRs, service reviews, strategic planning sessions and product roadmap reviews appropriate to the needs and maturity of each client.
• Prepare client reporting, account health and forecasting updates.
• Lead commercial discussions where required.
• Ensure clients achieve meaningful outcomes and realise value from Kraken's Flexibility products and services.

Benefits

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off
• 401(k) plan with employer match.
• Parental leave. Biological, adoptive and foster parents are all eligible.
• Pre-tax commuter benefits.
• Flexible working environment
• Equity Options