Creative Account Manager

Tech Mahindra•Englewood, CO

1d•Hybrid

About The Position

The Creative Account Manager manages client relationships and oversees the successful delivery of packaging design, artwork, and branding projects within regulated life sciences and FMCG environments. The role serves as the primary day-to-day client contact and coordinates cross-functional teams and external suppliers to deliver projects that meet regulatory, compliance, service-level, and brand requirements. The position is based in New Jersey and is onsite with the client, with a preference for a hybrid schedule of two to three days per week. Travel to client sites at least once per week is required, as is domestic and international travel approximately one to two times per year. The role may require additional hours to meet deadlines. Perigord, a Tech Mahindra company, is a global provider of artwork management systems, artwork creation, and production services for the life sciences industry. The company has more than 500 subject matter experts and supports pharmaceutical and life sciences companies in creating, managing, and distributing labelling and packaging assets. Patient safety is central to its work, and the company focuses on innovation, creative problem solving, and digital transformation of labelling and packaging artwork. The stated compensation range is $90,000 to $120,000 upon hire, with pay varying based on experience, skills, certifications, education, and other relevant factors. Tech Mahindra is an equal employment opportunity employer and provides reasonable accommodations in the hiring process and workplace.

Requirements

At least five years of experience in packaging design, artwork, or branding within healthcare or life sciences agencies.
Strong understanding of artwork production, print processes, and approval workflows.
Excellent client management and communication skills.
Ability to manage multiple fast-paced projects simultaneously.
Commercial awareness and strong organizational skills.
Confident, tactful, and persuasive manner, with a positive approach to interacting with clients, stakeholders, management, and colleagues.
Good business sense and ability to manage budgets.
Willingness to work additional hours when required to meet deadlines.
Ability to travel to client sites at least once per week and undertake domestic and international travel approximately one to two times per year.

Nice To Haves

A degree in business, a creative field, or a related field, or relevant industry experience.
Experience working within regulated industries.
Presentation and negotiation skills and experience.
Ability to coach or mentor Account Executives.

Responsibilities

Act as the primary day-to-day client contact across packaging design and artwork, prepress, and print management.
Manage creative briefs, timelines, budgets, and project scope.
Coordinate cross-functional teams, including Creative, Artwork, QA, Regulatory, Production, and the print supply network.
Support the development of branding, packaging concepts, submission mock-ups, adaptive artwork, and prepress.
Ensure projects meet regulatory, compliance, SLA, and brand requirements.
Manage approval workflows, stakeholder feedback, and change control processes.
Monitor project profitability, resource utilization, and billing milestones.
Identify opportunities for account growth, upselling, and additional services.
Maintain strong communication with clients, printers, suppliers, and internal teams.
Liaise with suppliers and printers to help ensure smooth delivery and acknowledge and action their considerations and feedback as appropriate.
Promote a right-first-time approach and consistency across project outputs.
Complete ad hoc tasks to assist the Management Team.
Support colleagues on other projects and work as part of the studio team, including providing cover to help meet deadlines.
Coach or mentor Account Executives.