Account Manager - Jeweler Solutions

Jewelers Mutual Group • Neenah, WI

3d

About The Position

The Account Manager serves as the primary relationship liaison between Jewelers Mutual and its jeweler partners. The role develops personalized approaches to drive results across the full suite of solutions offered to jeweler partners, including insurance referral programs, care plans, shipping and appraisal solutions, asset protection, and new solutions as they are developed. Key functions include efficiently onboarding new partners in accordance with contractual agreements, cultivating relationships to grow business, and training partner organizations on best practices to support regulatory compliance and sales. The position collaborates with P&L leadership, Business Development, and Operations to help guide products and programs.

The Account Manager supports current and prospective partners through email and phone, provides program guidance, conducts onboarding and training, administers business reviews, identifies opportunities for partner training and growth, and resolves issues. The role also tracks engagement in Salesforce, shares product feedback with internal teams, monitors partner compliance with brand standards, regulations, and contracts, and coordinates marketing materials and technical requirements with internal teams and external vendors.

Jewelers Mutual describes itself as a technology-focused organization guided by Agility, Accountability, and Relevancy, with a mission to be the jewelry industry's most trusted advisor. The company emphasizes innovation, collaboration, growth, and customer-focused service.

Requirements

• High school diploma or GED.
• At least 2 years of account management experience.
• Experience with the MS Office Suite.
• Strong communication skills at all levels, including the ability to inform, educate, negotiate, and persuade.
• Energetic, flexible, collaborative, proactive team-player approach.
• Ability to translate results into presentations that tell a story and include appropriate calls to action.
• Ability to identify opportunities to diversify distribution channels at the partner level.
• Strong relationship-building skills.
• Ability to measure incremental success toward overarching goals.
• Comfort managing healthy conflict.
• Ability to take initiative without prompting.
• Ability to manage competing priorities and multiple time-sensitive projects effectively.

Nice To Haves

• Advanced degree.

Responsibilities

• Maintain and respond to email and phone communications with current and prospective jeweler partners and their associated agents.
• Serve as a program support resource, guiding partners toward success and resolving questions or concerns.
• Execute partner onboarding, including program setup and training on systems, processes, and sales techniques for varied audiences and through multiple mediums.
• Administer and deliver business reviews with partners on a defined cadence.
• Identify and execute opportunities for partner training, engagement, and growth based on individual partner needs and account management practices.
• Lead, troubleshoot, and resolve partner issues with urgency.
• Use Salesforce as directed to track and support accountable partner engagement.
• Provide feedback to relevant business areas for product enhancements that improve efficiency and the jeweler and customer experience.
• Conduct timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contracts.
• Coordinate marketing materials and technical requirements with internal teams and external vendors.

Benefits

• Performance bonuses.
• Generous paid time off.
• 401(k) matching and additional company contributions through a retirement program.
• 50% charitable gift matching.
• Paid volunteer time.
• Collaborative culture emphasizing ownership and continuous learning.
• Great Place to Work® Certified workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED