Account Manager - Jeweler Solutions

Jewelers Mutual • Neenah, WI

3d

About The Position

The Account Manager serves as the primary relationship liaison between Jewelers Mutual and its jeweler partners. The role develops personalized approaches to drive results across Jewelers Mutual’s full suite of partner solutions, including insurance referral programs, care plans, shipping, appraisals, asset protection, and new solutions as they are developed. The Account Manager onboards partners efficiently while complying with contractual agreements, cultivates relationships that support new business growth, and trains partner organizations in best practices to support regulatory compliance and sales. The position works closely with P&L leadership, Business Development, and Operations to guide product and program direction.

The role provides program support, handles partner questions and concerns, conducts onboarding and business reviews, identifies opportunities for training and growth, and resolves partner issues. It also tracks engagement in Salesforce, shares feedback for product enhancements, monitors compliance with brand standards and contractual requirements, and coordinates marketing materials and technical needs with internal teams and external vendors.

Jewelers Mutual describes itself as a technology-focused organization committed to innovation, customer experience, and supporting the jewelry industry. The company highlights its values of Agility, Accountability, and Relevancy and its mission to be the industry’s most trusted advisor.

Requirements

• High school diploma or GED.
• At least 2 years of account management experience.
• Experience with the MS Office Suite.
• Strong communication skills, including the ability to inform, educate, negotiate, and persuade at all levels.
• Collaborative, proactive, energetic, and flexible team-player approach.
• Ability to translate results into presentations that tell a story and include appropriate calls to action.
• Ability to identify opportunities to diversify distribution channels at the partner level.
• Strong relationship-building skills.
• Ability to measure incremental success toward overarching goals.
• Comfort managing healthy conflict.
• Ability to take initiative without prompting.
• Ability to manage competing priorities and multiple time-sensitive projects.

Nice To Haves

• Advanced degree.

Responsibilities

• Respond to communications from current and prospective jeweler partners and their associated agents through email and phone queues.
• Serve as a partner program-support resource, guide partners toward program success, and resolve questions or concerns.
• Onboard new partners, including program setup and training on systems, processes, and sales techniques across multiple mediums and audiences.
• Administer and deliver partner business reviews on a defined cadence.
• Identify and execute training, engagement, and growth opportunities based on each partner’s needs and JM account-management practices.
• Lead, troubleshoot, and resolve partner issues with a sense of urgency.
• Use Salesforce as directed to track and support accountable partner engagement.
• Provide feedback to appropriate business areas for product enhancements that improve efficiency and the jeweler and customer experience.
• Conduct timely partner checkpoints to ensure compliance with brand standards, regulatory requirements, and partner contracts.
• Coordinate marketing materials and technical requirements with internal teams and external vendors.

Benefits

• Performance bonuses.
• Generous paid time off.
• Retirement program with 401(k) matching and additional company contributions.
• Collaborative culture with colleagues who value ownership and continuous learning.
• 50% charitable gift matching.
• Paid volunteer time.
• Great Place to Work Certified workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED