Technical Account Manager (UK)

Novee Security•Remote, OR

About The Position

Novee is hiring a highly technical, hands-on Technical Account Manager to join its team in the UK and support customers across the EMEA region. This will be the first TAM dedicated to the UK region. The role works closely with the Head of Customer Success and the organization’s two other TAMs as the customer base grows. The TAM owns the technical post-sales lifecycle end-to-end, including onboarding, deployment, integrations, troubleshooting and support, and ongoing optimization. The role ensures customers can successfully operate and scale Novee’s AI penetration testing platform in their environments. It sits at the intersection of Technical Account Management, Product, and Engineering, and involves understanding platform integrations and data flows and translating technical insights into business value. The position works closely with customers, R&D, Product, and Sales, contributing to technical success, platform adoption, and revenue impact.

Requirements

At least 5 years of experience in Technical Account Management, Solution Engineering, Customer Success Engineering, or technical support roles.
Strong technical background and ability to understand complex systems and integrations.
Experience working with B2B customers.
Experience owning technical customer engagements end-to-end.
Strong troubleshooting and problem-solving skills.
Experience working cross-functionally with Product, R&D, and Sales.
Highly independent, with a strong ownership mindset.
Comfort operating in an unstructured, fast-paced startup environment.
Strong communication skills with technical and business stakeholders.
Proactive and solution-oriented.
Ability to manage multiple customers and priorities simultaneously.
Team-oriented, with a get-things-done attitude.

Nice To Haves

Understanding of penetration testing or vulnerability management.
Familiarity with AI, LLMs, or prompt engineering.
Background in cybersecurity, offensive security, or vulnerability management.
Experience supporting enterprise customers at scale.
Experience working hands-on with technical environments or writing scripts.
Experience building TAM or post-sales technical processes from scratch.

Responsibilities

Own the technical success of customer deployments end-to-end.
Lead onboarding, integrations, and deployment in customer environments.
Work hands-on with customer systems, data, and integrations.
Troubleshoot complex technical issues in production environments.
Identify gaps, issues, and edge cases and solve them proactively.
Perform manual and automated validations to ensure platform accuracy and value delivery.
Translate technical findings into clear business insights for customers.
Act as the main technical point of contact and build trusted customer relationships.
Provide ongoing technical support and debugging.
Work closely with R&D and Product to share feedback and improve the platform.
Support expansion and renewal efforts through strong technical execution.
Contribute to building processes, playbooks, and best practices as the TAM function grows.