Account Manager Lead
About The Position
The Account Manager Lead is responsible for up-selling and fulfillment/replenishment, with a focus on execution. The position supports the development of other Account Managers and supports Keurig Dr Pepper brands in retail stores throughout the assigned Sherman-area territory. The role works Monday through Friday, from 5:00 a.m. until finished. The Account Manager Lead sells KDP brands to grow sales, share, and distribution and meet volume objectives, provides customer coverage when an Account Manager is absent, monitors promotional execution and store activity, and supports the day-to-day operation of the district. The role also trains and develops Account Managers, learns Merchandising Manager duties for the bulk area, fills in for district leadership when needed, and participates in ongoing leadership training and cross-training.
Requirements
- At least 3 years of customer service experience in a retail environment or sales experience with accountability for sales targets and up-selling.
- Ability to lift, push, and pull a minimum of 50 pounds repeatedly.
- Valid driver’s license.
- Access to a dependable and reliable vehicle.
Responsibilities
- Sell in KDP brands to maximize growth, share growth, distribution, and specific volume objectives, providing a seamless customer experience when an Account Manager is absent.
- Monitor advertisements and assist Account Managers with follow-up on their execution in the market.
- Monitor POI activation in bulk stores related to advertisements or other activity, and close voids week to week in the assigned group.
- Maintain a complete schedule of approved vacation, floating holidays, and other paid time off for Account Managers to ensure route coverage.
- Conduct a monthly STS with each Account Manager in the assigned group to support their development.
- Conduct periodic training sessions for Account Managers on topics including safety, sales, merchandising, and communication skills.
- Assist the District Manager with day-to-day district operations using Margin Miner, Route Manager, MyDay, AmPlify, and the EEA app.
- Fill in for the District Manager and Merchandising Manager in the group.
- Learn all aspects of Merchandising Manager duties for the bulk area, including labor reports, XORA, Kronos, and schedule building, and understand all related KBI’s.
- Participate in ongoing leadership and management training.
- Cross-train in other departments and job functions to develop a broader understanding and prepare for future opportunities.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability benefits
- Paid time off, including paid parental leave, vacation, and sick time
- 401(k) with company match
- Tuition reimbursement
- Mileage reimbursement
- Annual bonus based on performance and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
