Lead Account Manager

IXL Learning • Raleigh, NC

22h • Onsite

About The Position

IXL Learning is seeking a Lead Account Manager to join its growing team in Raleigh, North Carolina. The role serves in a leadership capacity on the Account Management team, managing a team of Account Managers while also handling renewal, upsell, customer retention, and engagement activities in an assigned territory. The Lead Account Manager is accountable for both personal and combined team territory achievement.

The successful candidate draws on knowledge of IXL processes and systems, understanding of its customer base, and skill in navigating challenging situations to coach and manage the team, achieve goals, and develop team competencies. This is a full-time position requiring work from IXL's Raleigh-area office.

Requirements

• At least 7 years of educational, sales, or account management experience, including at least 3 years in account management.
• Ability to take on additional projects beyond the standard responsibilities of an Account Manager.
• History of providing leadership to team members by sharing expertise and best practices.
• Track record of proactively identifying areas for improvement and sharing strategies and ideas with a manager and team.
• Demonstrated record of consistently meeting or exceeding revenue and retention goals, with an understanding of value drivers in successful renewal conversion.
• Excellent communication skills.
• Strong empathy for customers and passion for revenue and growth.
• Strong organizational skills and problem-solving and analytical ability.
• Analytical and process-oriented mindset.
• Passion for bringing technology into the classroom.

Nice To Haves

• Leadership experience.

Responsibilities

• Lead, manage, and motivate a team of high-performing Account Managers.
• Refine processes, develop skills, and improve resources for the account management team.
• Oversee team best practices and share effective territory management and customer communication approaches to maximize customer impact and revenue attainment.
• Oversee onboarding for new Account Managers, including training, shadowing, and mentorship.
• Identify opportunities to improve workflows and processes, and coordinate implementation of approved changes across the team.
• Help develop and drive renewal campaigns and tactics, including budgeting, win-back, and renewal cadence campaigns.
• Build and maintain relationships with key colleagues across account services, sales and sales management, professional learning, marketing, and account management to support collaboration, best-practice sharing, and cross-team efficiency.
• Meet or exceed personal and team revenue and retention goals in the assigned territory.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed