Lead Account Manager

RXO, Inc. • USPA-Remote (1828), PA

1d

About The Position

As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to support home delivery services. The role involves monitoring deliveries by contract carriers, planning routes, dispatching carriers, resolving operational issues, supporting inventory and customer satisfaction, and developing carrier and staff performance. Travel to multiple sites or stores is required to help meet client expectations.

Requirements

• At least 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience.
• Bachelor's degree or equivalent related work or military experience.
• Experience with Microsoft Office (Excel, Word, PowerPoint, and Outlook) and other business applications.

Nice To Haves

• Bachelor's degree in Logistics or Supply Chain Management, or equivalent related work or military experience.
• 4–7 years of logistics experience.
• 2 years of inventory control and merchandise reconciliation experience.
• Solid research, communication, and time management skills.

Responsibilities

• Assist with monitoring successful completion of home deliveries by contract carriers, including tracking and analyzing on-schedule deliveries and voice of customer reports.
• Cultivate positive working relationships with contract carriers and helpers.
• Use route planning software to build efficient delivery routes.
• Dispatch contract carriers and resolve issues throughout the day as needed.
• Assist the Operations Manager in identifying inventory, delivery, and customer satisfaction issues, including restructuring routes to improve operational efficiencies.
• Manage and develop contract carriers' expectations for home delivery and make pickup and delivery appointments.
• Coach and develop dispatch and warehouse personnel to meet and exceed customer expectations.
• Travel to multiple sites and/or stores to ensure client expectations are met, including problem-solving routing, delivery, and inventory issues.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level