Key Account Manager – Bone Health - Memphis, TN

Amgen•Memphis, TN

6d•$159,488 - $215,778

About The Position

The Key Account Manager – Bone Health assesses and diagnoses the business environment in assigned accounts in relation to Amgen products, then plans and executes actions to support success. The role works with internal matrix teams and external customers to build relationships and support sales performance and brand strategies at multiple touch points and levels within complex partner organizations. The territory covers Memphis, Tennessee; Jackson, Mississippi; and Jackson, Tennessee. The position reports to the Key Account Director. Ideally, the candidate resides in the territory, has established relationships with key accounts and customers, and has experience promoting Amgen products to target accounts.

Requirements

Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years of such experience; or bachelor’s degree and 6 years of such experience.
Demonstrated ability to work with the sales force to resolve payor-related issues.
Excellent interpersonal skills, including networking, influencing, negotiation, presentation, and written and verbal communication.
Ability to manage multiple competing priorities in a fast-paced environment.
Solution-oriented approach to challenges; takes initiative, brings energy and enthusiasm, and works in teams.
Broad range of computer skills.

Nice To Haves

3 or more years of account management and/or public payor experience.
Residence in the territory and established relationships with key accounts or customers.
Advanced degree, such as an MPH, MBA, or PharmD.
7 or more years of healthcare sales and/or marketing experience, or related experience in buying processes and decision-making.
Experience with clinics, hospitals, access environments, applicable competitors, or specialty areas.
District management, reimbursement, or managed care experience.
Understanding of the current marketplace and trends.
Knowledge of payor systems, billing, coding, and reimbursement processes.
Knowledge of the buy-and-bill process.
Ability to think strategically and develop, execute, and monitor strategic business plans.
Demonstrated ability to engage, influence, and lead cross-functional teams.
Leadership ability focused on influence, impact, and leading without authority.
Ability to analyze and interpret clinic economics, financial performance, and varied data sources.
Experience with hospital committee structures, P&T processes, treatment and discharge protocols, DRG, and hospital reimbursement processes.

Responsibilities

Develop and execute compliant, innovative market strategies to reach difficult-to-access healthcare providers and accounts.
Serve as Amgen’s Bone Health contracting point, leading contract delivery, business reviews, and performance tracking.
Coordinate with group purchasing organizations (GPOs) and large rheumatology networks.
Lead post-fracture care initiatives.
Monitor Amgen business performance across the portfolio, identify drivers and barriers, and coordinate pull-through initiatives across field teams.
Provide actionable field intelligence and recommendations to the Amgen home office.
Partner with Market Access Team Account Executives in shared accounts.
Identify and resolve contracting, membership, and channel issues.
Provide field insight and recommendations to Pricing, Brand, and GPO teams.
Help shape the environment, including exploring alternate sites of care, injection sites, and value-based partnerships.
Identify key staff and departments influencing product-utilization decisions in key accounts and cultivate relationships with those decision-makers.
Identify and secure appropriate company resources to achieve account objectives.
Analyze and interpret clinic economics, financial performance, and data from varying sources.
Navigate clinic reimbursement and contribute insight into public payor and agency activities, including Local Coverage Determination processes.
Engage, influence, and lead cross-functional teams and work with the sales force to resolve payor-related issues.

Benefits

Health and welfare plans for staff and eligible dependents.
Retirement and Savings Plan with company contributions.
Medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.