Key Account Manager – Bone Health - Allentown, PA

Amgen • Philadelphia, PA

7d

About The Position

The Key Account Manager – Bone Health is responsible for assessing and diagnosing the business environment in assigned accounts for Amgen products and planning and executing actions to achieve success. The role works across internal matrix teams and with external customers to develop relationships and support sales performance and brand strategies at multiple touch points within complex partner organizations. The territory covers Allentown, Reading, and Bethlehem, Pennsylvania. Ideally, the candidate lives in the geography, has established relationships with key accounts and customers, and has experience promoting Amgen products to target accounts. The position reports to the Key Account Director.

Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience; or master's degree and 4 years of such experience; or bachelor's degree and 6 years of such experience.
• Demonstrated leadership, influence, and ability to lead cross-functional teams without direct authority.
• Strong interpersonal skills, including networking, influencing, negotiation, presentation, and written and verbal communication.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Solution-oriented approach, initiative, energy, enthusiasm, and ability to work in teams.
• Broad range of computer skills.

Nice To Haves

• At least 3 years of account management and/or public payor experience.
• Residence in the territory and established relationships with key accounts or customers.
• Advanced degree, such as MPH, MBA, or PharmD.
• At least 7 years of healthcare sales and/or marketing experience, or related experience in buying processes and decision-making.
• Experience with clinics, hospitals, access environments, applicable competitors, or specialty markets.
• District management, reimbursement, or managed care experience.
• Understanding of the current marketplace and trends.
• Knowledge of payor systems, billing, coding, and reimbursement processes.
• Documented ability to work with a sales force to resolve payor-related issues.
• Clear understanding of the buy-and-bill process.
• Ability to think strategically and develop, execute, and monitor strategic business plans.
• Experience analyzing clinic economics and financial performance and interpreting multiple data sources.
• Experience navigating clinic reimbursement.
• Experience in public payor or agency activities, including Local Coverage Determination processes.
• Knowledge of hospital committee structures, P&T processes, treatment and discharge protocols, DRG, and hospital reimbursement processes.

Responsibilities

• Develop and execute compliant, innovative market strategies to reach difficult-to-access healthcare providers and accounts.
• Serve as Amgen Bone Health contracting point; lead contract delivery, business reviews, and performance tracking.
• Coordinate with GPOs and large rheumatology networks.
• Lead post-fracture care initiatives.
• Monitor Amgen business performance across the portfolio, identify drivers and barriers, and coordinate pull-through initiatives across field teams.
• Provide actionable field intelligence and recommendations to the Amgen home office.
• Partner with Market Access Team Account Executives in shared accounts.
• Identify and resolve contracting, membership, and channel issues.
• Provide field insights and recommendations to Pricing, Brand, and GPO teams.
• Explore alternate sites of care, injection sites, and value-based partnerships to shape the business environment.
• Identify key staff and departments that influence product-utilization decisions and cultivate relationships with decision makers.
• Identify and procure company resources to achieve account objectives.
• Analyze clinic economics, financial performance, and data from multiple sources.
• Navigate clinic reimbursement and support resolution of payor-related issues.

Benefits

• Retirement and Savings Plan with company contributions
• Group medical, dental, and vision coverage
• Life and disability insurance
• Flexible spending accounts
• Discretionary annual bonus program or sales-based incentive plan for field sales representatives
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements where possible
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level