Key Account Manager – Bone Health - Allentown, PA
About The Position
The Key Account Manager – Bone Health is responsible for assessing and diagnosing the business environment in assigned accounts in relation to Amgen products, then planning and executing actions to support success. The role reports to the Key Account Director and works with internal matrix teams and external customers to build relationships and support sales performance and brand strategies across complex partner organizations. The territory covers Allentown, Reading, and Bethlehem, Pennsylvania. The position serves as Amgen’s Bone Health contracting point and leads contract delivery, business reviews, and performance tracking. It also supports account strategies, post-fracture care initiatives, reimbursement and access navigation, and cross-functional coordination. The ideal candidate resides in the territory and has established relationships with key accounts and customers, along with experience promoting Amgen products to target accounts. The posted annual salary range is $159,488.05–$215,777.95. Amgen describes a Total Rewards Plan that may include health and welfare benefits, retirement and savings opportunities, incentives, time off, flexible work models where possible, and career development opportunities.
Requirements
- Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years of such experience; or bachelor’s degree and 6 years of such experience.
- Demonstrated ability to influence and lead without authority, engage cross-functional teams, and develop and execute strategic business plans.
- Excellent interpersonal, networking, influencing, negotiation, presentation, written, and verbal communication skills.
- Ability to analyze and interpret clinic economics, financial performance, and information from varying data sources.
- Ability to navigate clinic reimbursement and resolve payor-related issues with sales teams.
- Ability to handle multiple competing priorities in a fast-paced environment, take initiative, work in teams, and approach challenges with a solution-oriented mindset.
- Broad range of computer skills.
Nice To Haves
- At least 3 years of account management and/or public payor experience.
- Residence in the territory and established relationships with key accounts or customers.
- Advanced degree such as an MPH, MBA, or PharmD; 7 or more years of healthcare sales, marketing, or related experience in buying processes and decision-making.
- Experience in clinic, hospital, access, competitor, or specialty environments.
- District management, reimbursement, or managed care experience.
- Understanding of the marketplace and current trends.
- Knowledge of payor systems, billing, coding, reimbursement processes, and CMS policies and processes.
- Understanding of the buy-and-bill process.
- Experience with public payor or agency activities, including Local Coverage Determination processes.
- Knowledge of hospital committee structures, P&T processes, treatment and discharge protocols, DRG, and hospital reimbursement.
Responsibilities
- Develop and execute innovative, compliant market strategies to reach difficult-to-access health care providers and accounts.
- Serve as Amgen’s Bone Health contracting point.
- Lead contract delivery, business reviews, and performance tracking.
- Coordinate with GPOs and large Rheumatology Networks.
- Lead post-fracture care initiatives.
- Monitor Amgen business performance across the portfolio.
- Identify business drivers and barriers and coordinate pull-through initiatives across field teams.
- Provide actionable field intelligence and recommendations to the Amgen home office.
- Partner closely with Market Access Team Account Executives in shared accounts.
- Identify and resolve contracting, membership, and channel issues.
- Provide field insights and recommendations to Pricing, Brand, and GPO teams.
- Shape the environment, including exploring alternate sites of care, injection sites, and value-based partnerships.
- Identify key staff and departments influencing product-utilization decisions and cultivate relationships with decision-makers.
- Identify and obtain company resources needed to achieve account objectives.
- Analyze clinic economics and financial performance, as well as information from varying data sources.
- Navigate clinic reimbursement and public-payor agency activities, including Local Coverage Determination processes.
- Work with sales teams to resolve payor-related issues and navigate hospital committees, P&T processes, treatment and discharge protocols, DRG, and hospital reimbursement processes.
- Develop, execute, and monitor strategic business plans; engage, influence, and lead cross-functional teams.
Benefits
- Retirement and Savings Plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible spending accounts
- Discretionary annual bonus program or sales-based incentive plan for field sales representatives
- Stock-based long-term incentives
- Award-winning time-off plans
- Bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements where possible
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
