Key Account Manager – Bone Health - Memphis, TN

Amgen • Memphis, TN

1d • $159,488 - $215,778

About The Position

The Key Account Manager – Bone Health is responsible for assessing and diagnosing the business environment in assigned accounts for Amgen products and planning and executing actions to support account success. The role works with internal matrix teams and external customers to build relationships across complex partner organizations and support sales performance and brand strategies. The territory covers Memphis, Tennessee; Jackson, Mississippi; and Jackson, Tennessee. The position reports to the Key Account Director.

The role serves as the strategic lead for key accounts and Amgen’s Bone Health contracting point. It leads contract delivery, business reviews, performance tracking, and post-fracture care initiatives; coordinates with GPOs and large rheumatology networks; and monitors Amgen portfolio performance. The Key Account Manager identifies business drivers and barriers, coordinates pull-through initiatives, resolves contracting, membership, and channel issues, and provides field intelligence and recommendations to home-office, pricing, brand, and GPO teams. The role partners with Market Access Team Account Executives and helps shape the environment through exploration of alternate sites of care, injection sites, and value-based partnerships.

Amgen describes its culture as collaborative, innovative, and science based, with a mission to serve patients living with serious illnesses. The role is eligible for Amgen’s Total Rewards Plan, which may include health and welfare plans, financial and retirement plans, work/life balance, and career development opportunities. The posted annual salary range is $159,488.05–$215,777.95 USD; actual salary varies based on relevant skills, experience, and qualifications. Sponsorship is not guaranteed.

Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years of such experience; or bachelor’s degree and 6 years of such experience.
• Demonstrated ability to work with sales force teams to resolve payor-related issues.
• Strong interpersonal skills, including networking, influencing, negotiation, presentation, and written and verbal communication.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Solution-oriented approach to challenges, initiative, enthusiasm, and ability to work in teams.
• Broad range of computer skills.

Nice To Haves

• 3 or more years of account management and/or public payor experience.
• Residence in the territory and established relationships with key accounts or customers.
• Advanced degree such as MPH, MBA, or PharmD.
• 7 or more years of healthcare sales and/or marketing experience, or related experience with buying processes and decision-making.
• Clinic, hospital, access-environment, applicable competitor, or specialty experience.
• District management, reimbursement, or managed care experience.
• Understanding of the current marketplace and trends.
• Knowledge of payor systems, billing, coding, and reimbursement processes.
• Knowledge of CMS policies and processes.
• Clear understanding of the buy-and-bill process.
• Ability to think strategically and develop, execute, and monitor strategic business plans.
• Ability to engage, influence, and lead cross-functional teams.
• Leadership ability focused on influence, impact, and leading without authority.
• Ability to identify key staff and departments influencing biopharmaceutical product utilization in key accounts and cultivate relationships with key decision makers.
• Ability to identify and procure appropriate company resources to achieve account objectives.
• Ability to analyze and interpret clinic economics, financial performance, and data from varying sources.
• Experience navigating clinic reimbursement.
• Experience in public payor or agency activities, including understanding Local Coverage Determination processes.
• Knowledge of hospital committee structures, P&T processes, treatment and discharge protocols, DRG, and hospital reimbursement processes.

Responsibilities

• Develop and execute compliant market strategies to reach difficult-to-access health care providers and accounts.
• Serve as Amgen Bone Health’s contracting point.
• Lead contract delivery, business reviews, and performance tracking.
• Coordinate with GPOs and large rheumatology networks.
• Lead post-fracture care initiatives.
• Monitor Amgen business performance across the portfolio.
• Identify business drivers and barriers and coordinate pull-through initiatives across field teams.
• Provide actionable field intelligence and recommendations to the Amgen home office.
• Partner with Market Access Team Account Executives in shared accounts.
• Identify and resolve contracting, membership, and channel issues.
• Provide field insight and recommendations to Pricing, Brand, and GPO teams.
• Help shape the environment by exploring alternate sites of care, injection sites, and value-based partnerships.
• Assess and diagnose the business environment in assigned accounts and plan and execute actions for account success.
• Build strong relationships with customers and internal matrix teams across complex partner organizations to support sales performance and brand strategies.

Benefits

• Retirement and Savings Plan with company contributions.
• Group medical, dental, and vision coverage.
• Life and disability insurance.
• Flexible spending accounts.
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements where possible.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level