Key Account Manager – Bone Health - Jacksonville, FL

Amgen • Jacksonville, FL

6d

About The Position

The Key Account Manager – Bone Health assesses and diagnoses the business environment within assigned accounts for Amgen products, then plans and executes actions to support account success. The role works with internal matrix teams and external customers to build relationships across complex partner organizations and support sales performance and brand strategies at multiple levels. The territory covers Jacksonville, Tallahassee, and Gainesville, Florida, and the position reports to the Key Account Director. Ideally, the candidate lives in the territory and has established relationships with key accounts and customers, as well as experience promoting Amgen products to target accounts.

Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years of such experience; or bachelor’s degree and 6 years of such experience.
• Demonstrated ability to think strategically and develop, execute, and monitor strategic business plans.
• Demonstrated ability to engage, influence, and lead cross-functional teams.
• Excellent interpersonal skills, including networking, influencing, negotiation, presentation, and written and verbal communication.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Solution-oriented approach to challenges; initiative, energy, enthusiasm, and ability to work in teams.
• Broad range of computer skills.

Nice To Haves

• Three or more years of account management and/or public payor experience.
• Residence in the territory and established relationships with key accounts or customers.
• Advanced degree, such as an MPH, MBA, or PharmD.
• Seven or more years of healthcare sales and/or marketing experience, or related experience with buying processes and decision-making.
• Experience in clinics, hospitals, access environments, applicable competitors, or specialty settings.
• District management, reimbursement, or managed care experience.
• Solid understanding of the current marketplace and trends.
• Knowledge of payor systems, billing, coding, and reimbursement processes.
• Documented ability to work with a sales force to resolve payor-related issues.
• Clear understanding of the buy-and-bill process.
• Leadership ability focused on influence, impact, and leading without authority.
• Ability to analyze clinic economics and financial performance and interpret varied data sources.
• Experience with public payor or agency activities, including Local Coverage Determination processes.
• Knowledge of hospital committee structures, P&T processes, treatment and discharge protocols, DRG, and hospital reimbursement processes.

Responsibilities

• Develop and execute compliant market strategies to reach healthcare providers and accounts that are difficult to access.
• Serve as Amgen Bone Health contracting point; lead contract delivery, business reviews, and performance tracking.
• Coordinate with GPOs and large rheumatology networks.
• Lead post-fracture care initiatives.
• Monitor Amgen business performance across the portfolio, identify drivers and barriers, and coordinate pull-through initiatives across field teams.
• Provide actionable field intelligence and recommendations to the Amgen home office.
• Partner with Market Access Team Account Executives in shared accounts.
• Identify and resolve contracting, membership, and channel issues.
• Provide field insight and recommendations to Pricing, Brand, and GPO teams.
• Shape the environment, including exploring alternate sites of care, injection sites, and value-based partnerships.
• Identify key staff and departments influencing product-utilization decisions within key accounts and cultivate relationships with those decision makers.
• Identify and obtain appropriate company resources to achieve account objectives.
• Analyze and interpret clinic economics, financial performance, and data from varying sources to draw insights.
• Navigate clinic reimbursement and public-payor or agency activities, including Local Coverage Determination processes.
• Engage, influence, and lead cross-functional teams; work with sales teams to resolve payor-related issues.
• Develop, execute, and monitor strategic business plans.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements where possible.
• Career development opportunities.
• Work/life balance support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level