Sr. Personal Insurance Account Manager

Salem Five Bank•Woburn, MA

12d•$70,000 - $90,000•Onsite

About The Position

Salem Five Insurance is seeking a Sr. Personal Insurance Account Manager to manage a portfolio of high-volume and complex personal lines customers. The role serves as the primary client contact and oversees personal insurance policies throughout their lifecycle, from quoting and issuance through renewals and claims support. It provides proactive client service, strategic coverage and risk-management advice, and consultative recommendations tailored to clients’ needs. The position also supports sales, business development, client retention, data analysis, compliance, and risk management. It includes mentoring account managers, leading agency projects, and collaborating with clients, carriers, producers, and internal departments. The position can be based in the Woburn, Danvers, Gloucester, Plymouth, or Norwood office.

Requirements

High school diploma or GED and two to three years of related experience and/or training, or an equivalent combination of education and experience.
At least three years of Personal Lines experience.
Resident Property & Casualty Insurance license.
Proficiency in Microsoft Office Suite.
Ability to work independently, make sound decisions, and perform duties with little direction from upper management.
Demonstrated compliance with applicable banking business laws and regulations and company policies and procedures.
Physical ability to regularly sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasional standing, walking, climbing or balancing, and stooping, kneeling, crouching, or crawling are required; close vision is also required.

Nice To Haves

Experience with Instar Systems.

Responsibilities

Manage a portfolio of high-volume and complex personal lines customers and serve as their primary point of contact.
Build and maintain client relationships, understand client requirements, and provide tailored insurance solutions.
Review expiration reports within 90 days of renewal, discuss renewal options, evaluate coverage, and make consultative recommendations.
Oversee personal lines policies from quote and issuance through renewal and claims support.
Process policies, endorsements, renewals, and cancellations accurately and promptly in accordance with company and regulatory standards.
Work with underwriters and insurance carriers to negotiate terms and resolve complex policy-management issues.
Answer client inquiries about account status, coverage, and premiums; process requests received by telephone, mail, or walk-in, including paperwork, account updates, endorsements, RMV paperwork, and vehicle registration confirmation.
Prepare quotes for new and existing clients and resolve complaints and concerns tactfully and promptly, advising Personal Lines Leadership about key issues.
Use weekly follow-up lists to monitor pending endorsements and other items, documenting endorsements that exceed a four-week turnaround time.
Review client insurance programs and portfolios, recommend coverage adjustments and enhancements, and provide proactive guidance on industry trends and regulatory changes.
Pursue cross-selling and upselling opportunities, support new-business acquisition, and participate in marketing and retention activities.
Market accounts when sending home renewals, including identifying accounts without auto, VRC, umbrella, or INC OBI coverage, as applicable.
Analyze client data and account performance metrics to identify trends, risks, and improvement opportunities; prepare reports and presentations with data-based insights and recommendations.
Manage accounts in compliance with company policies, procedures, and regulatory requirements; audit accounts and processes and identify and mitigate risks.
Mentor and guide Junior and Personal Lines Account Managers, model collaboration and excellence, and participate in training and development initiatives.
Lead special agency projects by evaluating needs, making recommendations, engaging internal resources, and motivating team members.
Collaborate with departments, producers, stakeholders, clients, and carriers to support service delivery, resolve complex issues, and improve operations and customer experience.
Maintain regular attendance and assume additional responsibilities as requested.