Sr. Personal Insurance Account Manager

Make Your Move•Woburn, MA

11d•Onsite

About The Position

Salem Five is a regional financial services organization with more than 170 years of history. This position is part of Salem Five Insurance and may be based in the Woburn, Danvers, Gloucester, Plymouth, or Norwood office. The Sr. Personal Insurance Account Manager manages a portfolio of high-volume and complex personal lines clients, serves as their primary contact, and provides tailored service and consultative insurance guidance. The role oversees personal lines policies through quoting, issuance, endorsements, renewal, cancellation, and claims support, while maintaining accurate and timely records and complying with company and regulatory standards. The manager proactively reviews renewals, discusses options and coverage, develops client relationships, and advises clients on insurance programs and risk management. The role also supports sales and business development through cross-selling, upselling, new-business acquisition, marketing, and retention efforts. Responsibilities include analyzing account data, preparing reports, conducting account and process audits, identifying risks and opportunities, and collaborating with clients, carriers, producers, and internal teams. The position also provides mentorship to account managers, leads agency projects, and contributes to training and continuous improvement. Regular attendance is essential, and the employee may be asked to take on additional responsibilities.

Requirements

High school diploma or GED and two to three years of related experience and/or training, or an equivalent combination of education and experience.
At least three years of Personal Lines experience.
Resident Property & Casualty Insurance license.
Proficiency in Microsoft Office Suite.
Ability to work independently, make sound decisions, and perform duties with little direction from upper management.
Regular attendance is essential.

Nice To Haves

Experience with Instar Systems.

Responsibilities

Manage a portfolio of high-volume and complex personal lines customers and serve as their primary point of contact.
Build and maintain client relationships, understand client needs, and provide strategic insurance solutions and consultative recommendations.
Review expiration reports within 90 days of renewal, discuss renewal options with clients, evaluate coverage, and proactively manage renewals.
Oversee personal lines policies from quote and issuance through renewal, cancellation, and claims support.
Process policies, endorsements, renewals, and cancellations accurately and promptly in accordance with company and regulatory standards.
Work with underwriters and insurance carriers to negotiate terms and resolve complex policy-management issues.
Respond to client inquiries about account status, coverage, and premiums; process requests received by telephone, mail, or walk-in.
Complete paperwork, enter and update insured risk-file information, request endorsements, complete RMV paperwork, and confirm vehicle registrations.
Prepare price quotes for new and existing clients as requested and resolve client complaints and concerns tactfully and promptly.
Advise Personal Lines Leadership regarding key issues; monitor weekly follow-up lists and document endorsements exceeding a four-week turnaround time.
Review clients’ insurance portfolios and recommend coverage optimization, adjustments, enhancements, and risk-management measures.
Stay informed about industry trends and regulatory changes and provide clients with proactive guidance and updates.
Cross-sell and upsell personal lines products and services, support new-business acquisition, and participate in marketing and retention activities.
Market accounts when sending home renewals where specified coverage or products are absent, including auto, VRC, umbrella, and INC OBI.
Analyze client data and account performance metrics to identify trends, risks, and opportunities; prepare reports and presentations for clients and senior leadership.
Ensure personal lines accounts comply with company policies, procedures, and regulatory requirements; conduct regular audits and proactively identify and mitigate risks.
Mentor and guide Junior and Personal Lines Account Managers, share best practices, and participate in training and development initiatives.
Lead special agency projects by evaluating needs, recommending actions to management, engaging internal resources, and motivating team members.
Collaborate with departments, producers, stakeholders, clients, and carriers to support seamless service delivery, resolve issues, and improve service and customer experience.
Demonstrate compliance with banking laws and regulations applicable to the position, maintain regular attendance, and assume additional responsibilities as requested.