Account Manager

Czarnowski • Farmington Hills, MI

14d • Hybrid

About The Position

Czarnowski is one of the four studios of the Czarnowski Collective, combining operations, strategy, design, and fabrication to create exhibits and events. The Account Manager supports the Account Director, maintains relationships with current clients and stakeholders, and serves as the liaison between clients and internal teams to ensure timely, successful project delivery. The role suits a self-starter who can manage daily workloads, balance competing priorities, and work under pressure in a results-oriented environment.

The Account Manager manages client communications and relationships with agency partners and suppliers; oversees projects from launch through execution; and co-leads cross-functional teams. The role includes coordinating client and internal meetings, managing timelines and budgets, supporting show production and graphics, contributing to fabrication and refurbishment decisions, and representing the account team at show sites. The position requires 25%–35% travel and four days in the office.

Requirements

• Bachelor’s degree or relevant work experience.
• 2–3 years of industry experience in Experiential Marketing or a related field.
• Efficient knowledge of Microsoft Office programs, including Word, Outlook, PowerPoint, Excel, and Teams.
• Strong written and verbal communication skills.
• Ability to prioritize and multitask.
• Ability to work effectively under pressure, both independently and as part of a team.
• Strong presentation skills.
• Ability to meet deadlines and take responsibility.
• Ability to collaborate, delegate, and take the lead.
• Ability to understand and improve processes and procedures.
• Willingness to travel 25%–35%.
• Ability to work in the office four days.

Responsibilities

• Communicate regularly with clients to understand needs, propose solutions, set expectations, and execute plans.
• Coordinate relationships among clients, internal teams, agency partners, and suppliers, providing direction and driving results.
• Manage shows and projects from launch through creative development, planning, client presentations, and execution.
• Co-lead cross-functional teams spanning Account Management, Production, Engineering, Floor Planning, Field Services, Design, and Finance/Accounting.
• Lead or co-lead client and internal meetings, moderate discussions, develop solutions or points of view, create execution plans, and document next steps and follow-ups.
• Manage high-level show operations and production timelines.
• Understand and navigate budgeting processes, and communicate budgets and change orders internally and with clients.
• Lead floorplan creation, review, approval, and documentation.
• Manage graphic matrices, timelines, and deadlines with the Graphics Production Manager and Graphic Designers.
• Collaborate on refurbishment and new fabrication needs, review proposals, and guide execution.
• Drive quality control and operational efficiency and consistency.
• Represent the account team at show sites.
• Recognize budget considerations and guide team actions to accommodate them.
• Understand clients’ businesses and issues to develop effective solutions.
• Support the Account Director with related projects or duties as required.

Benefits

• Medical insurance effective within 30 days or less of start date.
• Dental insurance effective within 30 days or less of start date.
• Vision insurance effective within 30 days or less of start date.
• 401(k) matching with no vesting period; employees are fully vested from day one.
• Generous paid time off (PTO).
• Paid holidays.
• Collaborative work environment.
• Flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level