Account Manager Jobs

About The Position

Requirements

• Bachelor’s degree.
• 15 or more years of commercial experience in Account Management and Key Account Management roles.
• Fluent spoken English.
• Willingness to travel up to 35% to domestic and international locations.
• Must be located near a major metropolitan airport.

Nice To Haves

• First-hand knowledge of robotics in the consumer-segment global manufacturing environment; candidates with this background are strongly preferred.
• Strong technical background in robotics or advanced mechatronics systems.
• Knowledge of AI, including Perception AI and Physical AI.
• Strong familiarity with logistics and CPG operations.
• Experience dealing commercially with complex decision-making units in large global customer organizations and highly matrixed internal organizations.
• Experience with customers in sales, problem resolution, negotiation, and relationship building.
• Excellent problem-solving, communication, and program-management skills to connect customer, engineering, and product organizations.

Responsibilities

• Establish and maintain the global offering for the account, including robots, accessories, function packages, robot cells, and turnkey solutions from Global Solution Centers.
• Balance near-term forecasting and targets with the longer-term five-year strategic plan.
• Create a detailed global account plan and implement a tracking system for account activities at LBL and business-line levels.
• Develop a player map and establish regular connections between key account and ABB RARO executives, as well as local sales representatives.
• Represent ABB globally to principal account decision makers at executive offices and principal factory locations.
• Coordinate the global Key Account Management organization to align with business priorities, strategic direction, and collaboration across regions and business lines.
• Provide functional leadership of the KAM organization, drive KAM standards, consolidate account topics, prepare KAM Council discussions, and escalate cross-account challenges.
• Monitor account performance, share best practices, and identify areas for improvement.
• Facilitate regular reviews of key accounts, business performance, risks, and opportunities.
• Coordinate annual and quarterly account planning, ensuring robust action plans and growth strategies.
• Resolve cross-organization dependencies, remove organizational barriers, and escalate systemic issues.
• Track key performance indicators and drive continuous improvement initiatives across the account portfolio.
• Coordinate sales activities and manage the resolution of specific customer issues.

Benefits

• Annual bonus eligibility.
• Medical plan choice between a PPO Copay Plan and a High Deductible Health Plan with a Health Savings Account.
• Choice between Core and Core Plus dental plans.
• Vision benefit.
• Company-paid life insurance equal to 2x base pay.
• Company-paid accidental death and dismemberment insurance equal to 1x base pay.
• Voluntary employee-paid life and AD&D insurance.
• Company-paid short-term disability for up to 26 weeks.
• Company-paid long-term disability at 60% of pay, with an option to buy up to 66 2/3% of pay.
• Employee-paid supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
• Parental leave of up to six weeks.
• Employee Assistance Program.
• Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility and adoption.
• Employee discount program.
• 401(k) Savings Plan with company contributions.
• Employee Stock Acquisition Plan (ESAP).
• 11 paid holidays.
• Vacation based on years of service for hourly and non-exempt employees; salaried exempt employees receive vacation under a permissive time-away policy.
• Hands-on experience, mentorship, and learning opportunities.