Account Manager, Payouts

Wise•Austin, TX

About The Position

Wise is hiring an Account Manager for its Payouts team, which serves high-volume enterprise clients such as creator economy platforms, content licensing firms, and gig-economy businesses using Wise’s API infrastructure for global payouts. As one of the first three hires on the newly formed team, the Account Manager will own the post-sale lifecycle for North American enterprise accounts, from partner onboarding and API integration through account health management and revenue expansion. The role will also establish foundational account-management playbooks, escalation paths, and partner-health frameworks. The position emphasizes converting signed contracts into active payout volume and expanding revenue through new corridors, currencies, payout flows, and business units within existing partners. The role is initially focused heavily on go-lives and building the function, with greater portfolio management as more accounts are signed. Expansion—not renewals—is the primary growth focus. The Account Manager will act as a hands-on point of contact and first-line technical resource for partners, monitor transactional activity, collaborate with internal teams, and identify regulatory or compliance changes that could affect partner operations.

Requirements

At least 4 years of post-sale account management, customer success, or partner management experience in payments, fintech, or technical API infrastructure.
Demonstrated success meeting or exceeding quantified expansion and net revenue growth metrics.
Clear understanding of API and payment infrastructure concepts.
Ability to scope and diagnose client technical issues and drive resolution with internal Engineering and Product teams.
Comfort working in ambiguous, unstructured environments and building operational playbooks from scratch.
Ability to use transactional data and client usage metrics to assess portfolio health and identify expansion opportunities.

Responsibilities

Project-manage newly signed enterprise accounts from contract execution to the first successful payout run, coordinating with Pre-Sales and Implementation teams.
Ensure smooth technical go-lives and transition signed contract value into active processing volume.
Own net revenue retention and expansion targets across the portfolio.
Drive adoption of new payment corridors, currencies, payout flows, and additional business units, growing transaction volume month over month.
Serve as the primary hands-on contact for live enterprise partners.
Triage API batch failures, webhook errors, and settlement discrepancies with partner engineering teams, escalating to internal Engineering when needed.
Monitor transaction-volume metrics to identify usage anomalies, operational risks, or drop-offs ahead of account reviews.
Design, test, and implement post-sale processes, including onboarding playbooks, account-health scoring models, QBR formats, and internal escalation paths.
Collaborate with Technical Support, Compliance, Pricing, Product, and Global Wise Platform teams to improve client experience and workflow efficiency.
Monitor partner business models and payment flows for potential regulatory or compliance changes, working with Compliance to adjust operational setups.