Commercial Sales Account Manager

Steinhafels•Downers Grove, IL

About The Position

Steinhafels is hiring a Commercial Sales Account Manager (CSAM) to develop business relationships and extend the Steinhafels customer experience to B2B customers. The role is responsible for meeting and exceeding sales and profit goals by acquiring and developing accounts, identifying leads, and closing sales in a commercial environment. The CSAM serves as the customer’s single point of contact and coordinates the sales process from initial contact through and beyond delivery, working with teams such as marketing, accounting, delivery, and in-store management and sales teams. The Commercial Interiors team serves organizations across areas including education, hospitality, government, business, and nonprofit. The position includes office work and customer engagement in the field, in stores, and at customer sites by request. Compensation is a salary-plus-commission combination based on experience.

Requirements

1–3 years of commercial sales experience.
Ability to work in a fast-paced, dynamic environment.
Ability to prioritize multiple projects and meet reporting deadlines.
Proven ability to interact comfortably with B2B customers.
Proven ability to manage customer experience and relationships in a commercial setting.
Ability to plan sales calls and research customers and product use.
Ability to work productively in a team environment.
Ability to maintain a professional approach and follow company policies.
Ability to travel within the assigned territory.
DMV record must meet insurability requirements.
Self-motivated.
Strong verbal and written communication skills.
Proficiency with Google Suite products.

Responsibilities

Present company products and services, including their features and benefits.
Provide an exceptional experience to customers and fellow employees.
Submit reports, revenue projections, and required paperwork.
Use a customer contact log to maintain regular, ongoing contact with customers.
Identify and engage potential customers to expand the commercial customer base.
Follow up promptly on company-provided sales leads.
Maintain existing commercial accounts by strengthening relationships and identifying opportunities with additional buyers, projects, or divisions.
Quote prices and credit terms, record orders, and arrange deliveries.
Monitor competitors by gathering marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
Attend and participate in sales meetings, product seminars, and trade shows.
Coordinate the sales process as the customer’s single point of contact, working with relevant Steinhafels teams from initial contact through and beyond delivery.
Maintain relationships with in-store management and sales teams to develop referral relationships.
Interface with the Director and/or Manager of Commercial Interiors and maintain a weekly call report and customer log.
Complete administrative tasks during non-selling time.
Plan sales calls and research customers and product use.
Travel within the assigned territory to meet regular and prospective customers and conduct onsite sales presentations in store showrooms throughout the region.