Commercial Sales Account Manager

Steinhafels•Downers Grove, IL

About The Position

Steinhafels is hiring a Commercial Sales Account Manager (CSAM) to develop business relationships and extend the Steinhafels customer experience to B2B customers. The role is responsible for meeting and exceeding sales and profit goals by acquiring and developing accounts and professionally representing the Steinhafels Commercial team. Commercial Interiors serves organizations in sectors including education, hospitality, government, business, and nonprofit. The CSAM identifies leads and closes sales in a commercial environment, serving as the customer’s single point of contact and coordinating the sales process from initial contact through and beyond delivery. The position works with teams such as marketing, accounting, and delivery; follows up on company-provided leads; and builds referral relationships with in-store management and sales teams. The CSAM supports business clients, maintains ongoing customer relationships, and identifies new business opportunities. The compensation package is based on experience and combines salary and commission. The position involves office work and customer engagement in the field, including remote, in-store, and customer-site work by request, as well as travel within an assigned territory.

Requirements

1–3 years of commercial sales experience.
Ability to prioritize multiple projects and meet reporting deadlines.
Ability to interact with B2B customers in a relaxed, comfortable manner.
Proven ability to manage customer experiences and relationships in a commercial setting.
Ability to plan sales calls and conduct appropriate customer and product-use research.
Ability to work productively in a team environment.
Ability to maintain a professional approach and adhere to company policies.
Ability to travel within the assigned territory.
DMV record must meet insurability requirements.
Self-motivated.
Strong verbal and written communication skills.
Proficiency with Google Suite products.

Responsibilities

Conduct presentations on company products and services, including features and benefits.
Provide an exceptional experience to customers and fellow employees.
Submit reports, revenue projections, and required paperwork.
Use a customer contact log to support regular, ongoing customer contact.
Grow the commercial customer base by identifying and engaging potential customers.
Follow up on company-provided sales leads in a timely manner.
Maintain and develop existing commercial accounts by strengthening relationships and identifying opportunities with new buyers, projects, or divisions.
Quote prices and credit terms, record orders, and arrange deliveries.
Monitor competitors and gather current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
Attend and participate in sales meetings, product seminars, and trade shows.
Coordinate the sales process from initial customer contact through and beyond delivery.
Work with other Steinhafels teams, including marketing, accounting, and delivery, as the customer’s single point of contact.
Build referral relationships with in-store management and sales teams.
Plan sales calls and research customers and their use of products.
Complete administrative tasks during non-selling time.
Travel within the assigned territory to call on regular and prospective customers and give onsite sales presentations in store showrooms throughout the region.