Assistant Security Account Manager

Allied Universal • Hubbard, TX

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About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned post, in accordance with post orders, client instructions, and internal procedures. The role helps coordinate the technical and managerial aspects of the security contract and is the first direct supervisory contact for shift supervisors, when applicable, or Security Professionals regarding performance, operations, and department needs. A week-long management onboarding course is provided.

The Assistant Account Manager supervises, motivates, coaches, trains, and evaluates Security Professionals; supports scheduling and assignment recommendations; and helps keep post orders, training information, and the post itself properly maintained and organized. The role conducts on-the-job training, oversees security department reports and communications, and manages applicable sub-units such as a fire control room, command center, or loading docks. It also responds to minor incidents and emergencies, maintains client relationships, and identifies personnel issues for escalation. The position may perform Security Professional duties by standing post as needed, but may not spend more than 50% of any workweek doing so.

The employee must be available to work outside the normal shift schedule as needed and be accessible by phone or pager 24/7 for emergency response. Employment is conditioned on successful completion of a background investigation and pre-employment drug/alcohol test, and continued employment requires maintaining an active Guard License.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or have applied for and be issued one before employment; maintain active status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions, possess a valid Driver’s License and at least one year of driving experience, meet the stated driving-record requirements, maintain the minimum insurance required by company policy, and be able to safely operate a vehicle.
• Demonstrate initiative and the ability to prioritize multiple competing assignments and manage deadlines.
• Demonstrate strong customer service orientation, resolve client issues professionally, and de-escalate situations.
• Be professional and articulate, and exercise sound independent judgment and discretion.
• Be able to train and coach others and consistently enforce post orders, security standards, and company policies.
• Have outstanding verbal and written communication skills and be able to interact successfully at all organizational levels, including with clients, while working as a team player.
• Be available to work outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating all technical and managerial aspects of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, when applicable, or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals; evaluate their performance and make recommendations regarding assignments.
• Ensure that post orders, training information, and the post are properly maintained, clean, and organized.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees or when post orders change, including post orientation, routine responsibilities, post orders, emergency responses, and client-specific needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department, and distribute communications and other information to Security Professionals as directed.
• Manage and supervise applicable Security Department sub-units, such as a fire control room, command center, and loading docks.
• Generate work orders and supporting paperwork for extra security coverage requests, when needed.
• Respond to minor incidents, ensure appropriate action is taken, ensure reports are completed, and notify appropriate parties promptly.
• Identify personnel problems, including payroll issues and employee relations concerns, and forward them to the Account Manager or Field Supervisor as appropriate.
• Write reports or assist with investigations when directed by the Account Manager, Branch Manager, or Corporate HR Director.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and with required prior approval.
• Respond to client or site emergencies and ensure appropriate communication with management.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• Occasionally perform Security Professional duties by standing post as needed, not exceeding 50% of any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED