Assistant Security Account Manager

Allied Universal • Fort Worth, TX

1d

About The Position

The Assistant Account Manager assists the Account Manager with supervisory, training, and operational functions at an assigned security post, in accordance with post orders, client instructions, and internal procedures. The role supports coordination of the technical and managerial aspects of executing the security contract. Allied Universal provides a week-long management onboarding course covering best practices, tools, and guidance.

The position supervises and supports Security Professionals, maintains post documentation and operations, assists with hiring and training, oversees reports and department sub-units, and helps respond to incidents and emergencies. It also supports client relationships and may perform Security Professional duties on an as-needed basis, but not for more than 50% of any workweek.

The employee must be available to work outside the normal shift schedule as needed and remain reachable by phone or pager 24/7 for emergency response.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or apply for and obtain one before employment; maintain active status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test, and meet continuing employment conditions.
• For driving positions, possess a valid driver’s license, at least one year of driving experience, a clean driving record meeting the stated standards, the minimum insurance required by company policy, and the ability to operate a vehicle safely.
• Demonstrate initiative and the ability to prioritize multiple competing assignments and manage deadlines.
• Demonstrate strong customer service and the ability to resolve client issues professionally and de-escalate situations.
• Be professional and articulate, and use sound independent judgment and discretion.
• Be able to train and coach others and consistently enforce post orders, security standards, and company policies.
• Have outstanding verbal and written communication skills and the ability to interact successfully at all organizational levels, including with clients, while working as a team player.
• Be available to work outside the normal shift schedule as needed and be reachable by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating all technical and managerial aspects of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, where applicable, or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, train, and evaluate Security Professionals, and recommend assignments.
• Maintain and update the Post Order manual and other post and training information; ensure the post is maintained, cleaned, and organized.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees or when post orders change, including post orientation, review of orders and routine responsibilities, and instruction on emergency responses and client needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department.
• Distribute communications and other information to Security Professionals at the post as directed.
• Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks.
• Generate work orders and related paperwork for extra security coverage requests, as needed.
• Respond to minor incidents involving Security Professionals or the client location, ensure appropriate action and reporting, and notify the appropriate parties promptly.
• Identify personnel issues, including payroll or employee-relations concerns, and refer them to the Account Manager or Field Supervisor; write reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and with required prior approval.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• Occasionally perform Security Professional duties, such as standing post, as needed, for no more than 50% of any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED