Assistant Security Account Manager

Allied Universal • South Bloomfield, OH

1d • $85,010 - $85,010

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post, following post orders, client instructions, and company procedures. The role supports coordination of the security contract and provides day-to-day direction and supervision to Security Professionals and, where applicable, shift supervisors. Allied Universal provides a week-long management onboarding course with best practices, tools, and guidance.

The Assistant Account Manager helps maintain post documentation and site organization, trains and evaluates employees, oversees departmental communications and records, and responds to incidents and emergencies. The position also supports positive client relationships and may perform Security Professional duties as needed, but those duties must not exceed 50% of any workweek. The employee must be available outside normal shift hours as needed and reachable by phone or pager 24/7 for emergency response.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• A valid state Guard License, or an application for and issuance of the license before employment; must maintain active status and carry the license while on duty.
• Successful completion of a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions: valid driver's license with at least one year of driving experience, a clean driving record meeting the stated criteria, insurance meeting company policy, and ability to safely operate a vehicle.
• Ability to take initiative, prioritize multiple competing assignments, and manage deadlines.
• Strong customer-service orientation and ability to resolve client issues professionally, de-escalate situations, and maintain a service-focused approach.
• Professional demeanor, articulation, and good independent judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Strong verbal and written communication skills and ability to interact successfully at all organizational levels, including with clients, while working as a team player.
• Availability to work outside the normal shift schedule as needed and 24/7 accessibility by phone or pager for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager with coordinating technical and managerial aspects of the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Provide first-line supervisory support to shift supervisors, where applicable, and Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, train, and evaluate Security Professionals; make recommendations regarding work assignments.
• Ensure post orders, manuals, and training information are maintained and updated, and that the post is clean, organized, and properly maintained.
• Assist with interviewing and evaluating new employees; conduct on-the-job training for new employees and when post orders change.
• Oversee reports, logs, and pass-downs generated by or for the Security Department, and distribute communications and information to Security Professionals as directed.
• Manage and supervise applicable Security Department sub-units, such as fire control rooms, command centers, and loading docks; may prepare work orders and paperwork for extra security coverage requests.
• Respond to minor incidents, ensure appropriate action and reporting, and notify appropriate parties in a timely manner.
• Identify personnel issues, such as payroll or employee-relations concerns, and refer them to the Account Manager or Field Supervisor; may document situations or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and may administer such actions when specifically directed and approved.
• Respond to client or site emergencies and communicate with the Account Manager, Field Supervisor, Branch Manager, or Regional Manager as appropriate.
• Maintain positive client and security relationships through frequent tenant and client contact and support.
• May perform Security Professional duties, including standing post, as needed, for no more than 50% of any given workweek.
• Be available outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Retirement plan.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED