Assistant Security Account Manager

Allied Universal•Tallahassee, FL

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post. The role supports execution of the security contract in accordance with post orders, client instructions, and internal procedures. A week-long management onboarding course is provided. The Assistant Account Manager helps coordinate daily security operations, supervises and trains Security Professionals, maintains post documentation and organization, oversees department reports and communications, and supports client relationships. The position may occasionally perform Security Professional duties by standing post, but no more than 50% of any workweek. The employee must be available outside the normal shift schedule as needed and reachable by phone or pager 24/7 for emergencies.

Requirements

High school diploma or equivalent.
Three to five years of professional-level experience.
Prior experience in the security industry, law enforcement, and/or military.
Possess a valid state Guard License, or apply for and obtain one before employment; maintain active status and carry the license while on duty.
Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
For driving positions, possess a valid driver's license and at least one year of driving experience; meet company requirements for driving record, insurance, and safe vehicle operation.
Demonstrate initiative and the ability to prioritize multiple competing assignments and manage deadlines.
Strong customer service orientation, including resolving client issues professionally and de-escalating situations.
Professional, articulate, and able to exercise sound independent judgment and discretion.
Ability to train and coach others and enforce post orders, security standards, and company policies equitably and consistently.
Strong verbal and written communication skills and ability to interact successfully at all organizational levels, including with clients, while working as a team player.
Available to work outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Nice To Haves

College education or business classes.
Experience in scheduling, operations, or other security-industry functions.
Ability to write effective, concise reports in neat, legible handwriting.
Working knowledge of Microsoft Office software and email.

Responsibilities

Assist the Account Manager with coordination of technical and managerial aspects of the security contract at the assigned location.
Assign tasks to Security Professionals and direct their work throughout the day.
Serve as the first direct supervisory contact for shift supervisors, when applicable, or Security Professionals regarding performance, operations, and department needs.
Supervise, motivate, coach, train, and evaluate Security Professionals; recommend assignments.
Maintain and update the Post Order manual and other post and training information, and ensure the post is maintained, clean, and organized.
Assist the Account Manager with interviewing and evaluating new employees.
Conduct on-the-job training for new employees and when post orders change, including orientation, post orders, routine responsibilities, emergency response, and client needs.
Oversee reports, logs, and pass-downs generated by and for the Security Department.
Distribute communications and other information to Security Professionals as directed.
Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks.
Generate work orders and paperwork for extra security coverage requests, as needed.
Respond to minor incidents, ensure appropriate action is taken, complete reports, and notify appropriate parties in a timely manner.
Identify personnel issues, including payroll issues and employee relations complaints, and refer them to the Account Manager or Field Supervisor as appropriate.
Write situation reports or assist with investigations as directed by the Account Manager, Branch Manager, or Corporate HR Director.
Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and approved as required.
Respond to client or site emergencies and communicate with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager as appropriate.
Maintain positive client/security relationships through frequent tenant or client contact and support.
Occasionally perform Security Professional duties by standing post, for no more than 50% of any workweek.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
Basic life insurance.
AD&D insurance.
Retirement plan.
Disability insurance.
Eight paid holidays annually.
Five sick days.
Four personal days.
Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.