Assistant Security Account Manager

Allied Universal • Cleveland, OH

3d • $50,000 - $59,000

About The Position

The Assistant Security Account Manager assists the Account Manager with supervisory, training, and operational functions at an assigned post, following post orders, client instructions, and internal procedures. The role supports coordination of the technical and managerial aspects of the security contract and serves as a direct supervisory contact for shift supervisors and Security Professionals. Allied Universal provides a week-long management onboarding course with best practices, tools, and guidance.

The position may occasionally perform Security Professional duties by standing post as needed, but those duties may not exceed 50% of any given workweek. The employee must be available outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Requirements

• Minimum high school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Must possess a valid state Guard License, or obtain one before employment; must maintain active status and carry the license while on duty.
• Successful completion of a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions, a valid driver’s license, at least one year of driving experience, a clean driving record meeting the stated standards, required insurance, and ability to safely operate a vehicle.
• Ability to take initiative, prioritize competing assignments, and manage deadlines.
• Strong customer service orientation, ability to resolve client issues professionally, and ability to de-escalate situations.
• Professional, articulate, and able to exercise sound independent judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Strong verbal and written communication skills and ability to interact successfully at all organizational levels, including with clients, while working as part of a team.
• Availability to work outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating all technical and managerial aspects of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Supervise, motivate, coach, train, and evaluate Security Professionals; make recommendations regarding assignments and performance.
• Maintain and update the Post Order manual and other post and training information, and ensure the post is maintained, clean, and organized.
• Assist with interviewing and evaluating new employees; conduct on-the-job training for new employees and when post orders change.
• Oversee Security Department reports, logs, and pass-downs, and distribute communications and information to Security Professionals as directed.
• Manage and supervise applicable Security Department sub-units, such as fire control rooms, command centers, and loading docks; may prepare work orders and paperwork for extra security coverage requests.
• Respond to minor incidents, ensure appropriate action and reporting, and notify appropriate parties in a timely manner.
• Identify personnel problems, including payroll issues and employee-relations concerns, and forward them to the Account Manager or Field Supervisor; may prepare reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and may administer such actions when specifically directed and approved.
• Respond to client or site emergencies and ensure appropriate communication with management; maintain positive client and security relationships through frequent contact and support.
• Occasionally perform Security Professional duties by standing post as needed, not exceeding 50% of any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED