Assistant Security Account Manager

Allied Universal • Tallahassee, FL

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About The Position

Allied Universal is seeking an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post. The role follows post orders, client instructions, and internal procedures. The company provides a week-long management onboarding course with best practices, tools, and guidance.

Under the direction of the Account Manager, the Assistant Account Manager helps coordinate technical and managerial aspects of the security contract. The position supervises and supports Security Professionals, maintains post documentation and organization, assists with hiring and training, oversees departmental records and sub-units, responds to incidents and emergencies, and supports positive client relationships. The role may occasionally perform Security Professional duties by standing post, but no more than 50% of any workweek.

The employee must be available outside the normal shift schedule as needed and reachable by phone or pager 24/7 for emergency response. Employment is conditional on successfully completing a background investigation and post-offer/pre-employment drug and alcohol test, and the employee must maintain an active Guard License and carry it while on duty.

Requirements

• Minimum high school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Valid state Guard License, or an application followed by issuance of the license prior to employment; maintain active status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• Energetic, focused, and able to take initiative, prioritize multiple competing assignments, and manage deadlines.
• Strong customer-service orientation and ability to resolve client issues professionally and de-escalate situations.
• Professional, articulate, and able to exercise sound independent judgment and discretion.
• Ability to train and coach others and enforce post orders, security standards, and company policies equitably and consistently.
• Strong verbal and written communication skills and ability to interact successfully at all organizational levels, including with clients, while working as a team player.
• Available to work outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.
• For driving positions: valid Driver’s License and at least one year of driving experience; clean driving record as specified (no major violations within the last 36 months, no more than one accident in the last 24 months, and no more than one minor moving violation in the last 24 months); minimum insurance required by company policy; and ability to safely operate a vehicle.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating technical and managerial execution of the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, if applicable, or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals; evaluate their performance and recommend assignments.
• Ensure the Post Order manual and other post and training information are properly maintained and updated, and that the post is clean, organized, and properly maintained.
• Assist the Account Manager with interviews and evaluation of new employees.
• Conduct on-the-job training for new employees and when post orders change, in coordination with Shift Supervisors.
• Oversee reports, logs, and pass downs generated by and for the Security Department, and distribute communications and other information as directed.
• Manage and supervise Security Department sub-units, such as the fire control room, command center, and loading docks, where applicable.
• Generate work orders and related paperwork for extra security coverage requests, as needed.
• Respond to minor incidents, ensure appropriate action is taken, ensure reports are completed, and notify appropriate parties promptly.
• Identify personnel concerns, including payroll issues and employee relations complaints, and refer them to the Account Manager or Field Supervisor; write reports or assist with investigations when directed.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and with required prior approval.
• Respond to client or site emergencies and communicate as appropriate with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant/client contact and support.
• Occasionally perform Security Professional duties by standing post, not exceeding 50% of time in any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED