Assistant Security Account Manager

Allied Universal • Portland, OR

2d

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post. The role supports execution of the security contract in accordance with post orders, client instructions, and company procedures. A week-long management onboarding course provides best practices, tools, and guidance.

The Assistant Account Manager assigns and oversees work, supervises and develops Security Professionals, supports hiring and onboarding, maintains post documentation, and oversees department reports and sub-units as applicable. The role responds to incidents and emergencies, supports positive client relationships, and escalates personnel concerns to the appropriate management contacts. The employee may perform Security Professional duties on an as-needed basis, but no more than 50% of any workweek.

The position requires availability outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response. Pay is $74,880 per year.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or obtain one before employment; maintain active status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test, and meet the stated ongoing Guard License requirements.
• For driving positions, possess a valid driver's license with at least one year of driving experience, a clean driving record under the specified company criteria, the required minimum insurance, and the ability to safely operate a vehicle.
• Demonstrate initiative and the ability to prioritize competing assignments and manage deadlines.
• Demonstrate strong customer service, resolve client issues professionally, and de-escalate potentially hostile or unpleasant situations.
• Be professional and articulate, and exercise sound independent judgment and discretion.
• Be able to train and coach others and enforce post orders, security standards, and company policies equitably and consistently.
• Have outstanding verbal and written communication skills and the ability to interact successfully at all organizational levels, including with clients, while working as a team player.
• Be available to work outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating technical and managerial aspects of executing the security contract at the assigned location.
• Assign tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, when applicable, and Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals; evaluate their performance and recommend assignments.
• Maintain and update the Post Order manual and other post and training information, and ensure the post is maintained, clean, and organized.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees and when post orders change, including orientation to the post, post orders, routine responsibilities, emergency responses, and client needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department.
• Distribute communications and other information to Security Professionals at the post as directed.
• Manage and supervise Security Department sub-units, such as a fire control room, command center, and loading docks, when applicable.
• Generate work orders and related paperwork for extra security coverage requests when needed.
• Respond to minor incidents, ensure appropriate action and reporting, and notify the appropriate parties in a timely manner.
• Identify personnel issues, including payroll and employee-relations concerns, and forward them to the Account Manager or Field Supervisor as appropriate.
• Write situation reports or assist with investigations as directed by the Account Manager, Branch Manager, or Corporate HR Director.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and approved.
• Respond to client or site emergencies and communicate appropriately with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• Perform Security Professional duties, such as standing post, as needed, for no more than 50% of any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.
• A week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED