Security Assistant Account Manager

Titan Security Group•Chicago, IL

About The Position

The Security Assistant Account Manager supports the safety and security of a facility, its staff, and visitors. The role assists with managing and supervising security personnel, enforcing policies and procedures, responding to incidents and emergencies, coordinating security operations and investigations, overseeing access control, monitoring surveillance systems, and maintaining relationships with facility staff, visitors, and external partners. The Assistant Account Manager helps protect exhibits, assets, and people while fostering a safe and welcoming environment. The position supervises security officers and supports staffing, scheduling, payroll, training, coaching, and development. It coordinates operational coverage and support services, documents incidents and other reported information, tracks company equipment, and helps meet client financial and operational goals while delivering customer service. The role reports operational matters to the Portfolio Manager and/or senior management and supports company culture, processes, and systems.

Requirements

2–5 years of management experience in the security services industry with a large remote hourly workforce.
Ability to obtain a valid PERC.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Office.
Excellent interpersonal and written and verbal communication skills.
Strong computer skills and ability to organize and manage multiple priorities.
Ability to pass a pre-employment drug screen and criminal background check.
Ability to stand for extended periods, walk, and climb stairs.
Ability to conduct patrols and regular check-ins with posted staff.

Nice To Haves

Bachelor’s degree preferred.
Progressive security and customer service work history, with emphasis on supervisory experience.
Working knowledge of security services operational functions.
Advanced computer and technology skills, particularly related to physical security operations.
Bilingual ability is a plus.
Experience with workforce management and scheduling systems.

Responsibilities

Build, strengthen, and maintain effective relationships with clients and employees.
Foster a positive working environment by treating staff with respect.
Report operational matters directly to the Portfolio Manager and/or senior management.
Supervise and manage security officers, including scheduling, payroll, training, coaching, development, and ongoing support.
Promptly escalate officer call-offs, tardiness, and emergencies to help meet client contractual obligations.
Coordinate with Titan’s Portfolio Managers on officer placement and training to ensure client sites have properly qualified personnel.
Assist with scheduling special events and additional coverage requests.
Attend and actively participate in weekly operational meetings.
Create, collect, track, and generate incident reports.
Coordinate support services to manage the client site, meet financial and operational goals, and provide excellent customer service.
Understand and enforce general and site-specific post instructions, including emergency and additional client instructions.
Accurately document call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions.
Provide exceptional customer service to all parties encountered while on duty.
Track company equipment in the field, including technology, and ensure it is used according to applicable policies.
Stay current on federal, state, and local CBA guidelines related to the company’s services.
Support organizational culture, processes, practices, and systems so employees can contribute to business goals.
Prepare correspondence and memos as needed.
Perform other duties as assigned.
Support security operations that include investigations, access control, and surveillance monitoring.
Help implement strategies to protect exhibits, assets, and people.