Assistant Security Account Manager

Allied Universal • Jacksonville, FL

3d

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post, in accordance with post orders, client instructions, and internal procedures. The role supports execution of the security contract and serves as a direct supervisory contact for shift supervisors or Security Professionals. Allied Universal provides a comprehensive, week-long management onboarding course with best practices, tools, and guidance.

The Assistant Account Manager helps oversee the Security Department, maintain post materials and records, train employees, respond to incidents and emergencies, and sustain positive client and security relationships. The position may occasionally perform Security Professional duties by standing post, but such duties may not exceed 50% of any given workweek. The employee must be available outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or have applied for and receive one before employment; maintain active Guard License status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions, possess a valid Driver’s License and at least one year of driving experience; meet company requirements for driving record and insurance, and be able to operate a vehicle safely.
• Demonstrate initiative and the ability to prioritize multiple competing assignments and manage deadlines.
• Demonstrate strong customer-service orientation, resolve client issues professionally, and de-escalate situations before they become hostile or unpleasant.
• Professional, articulate, and able to exercise sound independent judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Strong verbal and written communication skills and the ability to interact successfully at all organizational levels, including with clients, while working as a team player.
• Available to work outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating technical and managerial aspects of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Supervise, motivate, coach, and train Security Professionals; evaluate their performance and recommend assignments.
• Ensure the Post Order manual and other post and training information are maintained and updated, and that the post is maintained, cleaned, and organized.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees or when post orders change, including orientation to the post, review of post orders and routine responsibilities, and instruction on emergency responses and client needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department, and distribute communications and other information to Security Professionals as directed.
• Manage and supervise Security Department sub-units, such as a fire control room, command center, or loading docks, where applicable; generate work orders and paperwork for extra security coverage requests as needed.
• Respond to minor incidents involving Security Professionals or the client location, ensure appropriate action and reporting, and notify the appropriate parties in a timely manner.
• Identify personnel problems, including payroll issues and employee-relations complaints, and refer them to the Account Manager or Field Supervisor as appropriate; prepare reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and approved by the appropriate management.
• Respond to client or site emergencies and communicate as appropriate with the Account Manager, Field Supervisor, Branch Manager, or Regional Manager.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• Occasionally perform Security Professional duties, including standing post, as needed, without exceeding 50% of work time in any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED