Security Assistant Account Manager

Titan Security Group•Chicago, IL

12h

About The Position

The Assistant Account Manager supports the safety and security of a facility, its staff, and visitors. The role assists with managing and supervising security personnel, ensuring compliance with policies and procedures, responding to incidents and emergencies, and coordinating security operations and investigations. Responsibilities also include overseeing access control and surveillance systems and maintaining relationships with facility staff, visitors, and external partners. The Assistant Account Manager helps protect exhibits, assets, and people while fostering a safe and welcoming environment. The position supervises security officers and supports staffing, scheduling, payroll, training, coaching, and development. It coordinates event coverage, tracks incidents and operational data, maintains company equipment, and works with managers and client contacts to meet contractual, financial, and operational goals. The role also requires customer service, clear documentation, enforcement of post instructions, and awareness of applicable labor guidelines. The position is based in a standard office environment and includes standing for extended periods, walking, climbing stairs, patrolling, and regularly checking in with posted staff. Compensation includes a $75,000 base salary plus a bonus tied to specific KPIs. Benefits include paid vacation and personal days, medical and dental insurance, life and AD&D insurance, optional life and AD&D insurance, paid holidays, a 401(k) match, training, and career growth and promotion opportunities.

Requirements

Demonstrated progressive security and customer service responsibilities, with emphasis on supervisory experience.
Working knowledge of security services operational functions.
Advanced computer and technology skills, particularly in physical security operations.
Ability to obtain a valid PERC.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Office.
Excellent interpersonal and written and verbal communication skills.
Excellent computer skills and ability to organize and manage multiple priorities.
Ability to pass a pre-employment drug screen and criminal background check.
Ability to stand for extended periods, walk, and climb stairs.

Nice To Haves

Bachelor’s degree preferred.
Two to five years of management experience in the security services industry with a large remote hourly workforce.
Bilingual ability is a plus.
Experience with workforce management and scheduling systems preferred.

Responsibilities

Build, strengthen, and maintain effective relationships with clients and employees.
Foster a positive working environment and treat staff with respect.
Report operational matters to the Portfolio Manager and/or senior management.
Supervise security officers, including scheduling, payroll, training, coaching, development, and ongoing support.
Promptly escalate officer call-offs, tardiness, and emergencies to help meet client contractual obligations.
Coordinate with Portfolio Managers on officer placement and training to ensure client sites are staffed with qualified personnel.
Assist with scheduling special events and additional coverage requests.
Attend and actively participate in weekly operational meetings.
Create, collect, track, and generate incident reports.
Coordinate support services to manage client sites effectively, meet financial and operational goals, and deliver excellent customer service.
Understand and enforce general and site-specific post instructions, including emergency and additional client instructions.
Accurately document call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions.
Provide exceptional customer service to all parties encountered while on duty.
Track company equipment in the field, including technology, and ensure its use complies with applicable policies.
Stay current on federal, state, and local CBA guidelines relevant to the company’s services.
Support the organization’s culture, processes, practices, and systems so employees can contribute to company and client goals.
Prepare correspondence and memos as needed.
Perform other duties as assigned.
Support facility safety and security, including coordinating operations and investigations, overseeing access control, and monitoring surveillance systems.
Help protect exhibits, assets, staff, and visitors while fostering a safe and welcoming environment.
Patrol and regularly check in with posted staff.