Assistant Security Account Manager - Judiciary

Allied Universal•Honolulu, HI

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned Judiciary security post. The role supports execution of the security contract in accordance with post orders, client instructions, and company procedures. The company provides a week-long management onboarding course covering best practices, tools, and guidance. The Assistant Account Manager supervises and supports Security Professionals and shift supervisors, coordinates department operations, maintains post documentation and organization, supports hiring and training, and oversees reports and department sub-units. The position also responds to incidents and emergencies, supports client relationships, and may perform Security Professional duties as needed, but for no more than 50% of any workweek. The role requires at least five years of professional security management experience or approved commensurate experience for the Judiciary account, as well as a high school diploma or equivalent, appropriate guard licensing, medical and physical examinations, drug testing, and firearms qualification and requalification. The employee must be able to travel, work outside the normal shift schedule when needed, and remain accessible by phone or pager 24/7 for emergency response. The posted pay is $95,000 per year.

Requirements

At least five years of professional management experience as a security manager in a recognized security or screening organization, focused on project management, or approved commensurate experience, for the Judiciary account.
Minimum three to five years of professional-level experience.
Prior experience in the security industry, law enforcement, and/or military.
High school diploma or equivalent; must be at least a high school graduate.
Qualified and licensed as a guard employee under HRS Chapter 463; must hold a valid state Guard License or obtain one before employment, maintain active status, and carry it while on duty.
Must be at least 21 years of age.
Must pass a complete physical examination conducted within the past six months, including drug testing, and an initial pre-employment medical and physical examination before working on a Judiciary ASG contract.
Must undergo annual random drug and alcohol testing and successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
Must successfully complete an initial firearms qualification and requalify every 180 days or six months.
Ability to travel, including continental and interisland travel.
Energetic, focused, and able to take initiative, prioritize competing assignments, and manage deadlines.
Strong customer-service orientation, with the ability to resolve client issues professionally and de-escalate situations.
Professional, articulate, and able to exercise sound independent judgment and discretion.
Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
Outstanding verbal and written communication skills.
Ability to interact successfully at all organizational levels, including with clients, and function as a team player.
Must be available to work outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.
For driving positions: valid driver's license with at least one year of driving experience, a clean driving record meeting the stated company criteria, required minimum insurance, and ability to safely operate a vehicle.

Nice To Haves

College education or business classes.
Experience in scheduling, operations, or other security-industry functions.
Ability to write effective, concise reports in neat, legible handwriting.
Working knowledge of Microsoft Office software and email.

Responsibilities

Assist the Account Manager in coordinating technical and managerial aspects of executing the security contract at the assigned location.
Assign work tasks to Security Professionals and direct their work throughout the day.
Serve as the first direct supervisory contact for shift supervisors or Security Professionals regarding performance, operations, and department needs.
Supervise, motivate, coach, train, and evaluate Security Professionals, and recommend work assignments.
Ensure post orders and training information are maintained and updated, and that the post is maintained, cleaned, and organized.
Assist with interviewing and evaluating new employees.
Conduct on-the-job training for new employees and when post orders change, including orientation, review of responsibilities, and emergency or client-specific response procedures.
Oversee reports, logs, and pass-downs generated by and for the Security Department.
Distribute communications and other information to Security Professionals as directed.
Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks.
Generate work orders and paperwork for extra security coverage requests when needed.
Respond to minor incidents, ensure appropriate action is taken, complete reports, and notify appropriate parties in a timely manner.
Identify personnel issues and refer them to the Account Manager or Field Supervisor; write reports or assist with investigations when directed.
Recommend counseling or disciplinary action and, with required direction and prior approval, administer such actions.
Respond to client or site emergencies and ensure appropriate communications with management.
Maintain positive client and security relationships through frequent tenant or client contact and support.
Occasionally perform Security Professional duties, such as standing post, but not for more than 50% of any workweek.
Plan, direct, and supervise Circuit security personnel in performing contract requirements.
Deal effectively with Judiciary staff, law enforcement agencies, and the public regarding security disputes, complaints, performance, or behavior.
Prepare written reports and carry out oral and written instructions.
Travel within the continental United States and between islands as required.
Be available outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
AD&D insurance
Retirement plan
Disability insurance
Eight paid holidays annually
Five sick days
Four personal days
Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law