Assistant Security Account Manager

Allied Universal•Portland, OR

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post, in accordance with post orders, client instructions, and internal procedures. The role supports the coordination of technical and managerial aspects of executing the security contract and serves as the first direct supervisory contact for shift supervisors, when applicable, and Security Professionals. Allied Universal provides a comprehensive, week-long management onboarding course with best practices, tools, and guidance. The Assistant Account Manager helps maintain effective security operations, personnel performance, training, records, and client relationships. The role may occasionally perform Security Professional duties by standing post, but such duties may not exceed 50% of any given workweek. The employee must be available outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Requirements

High school diploma or equivalent.
Three to five years of professional-level experience.
Prior experience in the security industry, law enforcement, and/or military.
Possess a valid state Guard License, or have applied for and obtain one before employment; maintain active license status and carry the license while on duty.
Successfully complete a background investigation and post-offer/pre-employment drug/alcohol test.
For driving positions: valid Driver’s License and at least one year of driving experience; clean driving record meeting the stated company criteria; required minimum insurance; and ability to operate a vehicle safely.
Energetic, focused, and able to take initiative, prioritize multiple competing assignments, and manage deadlines.
Strong customer service orientation and ability to resolve client issues professionally and de-escalate situations.
Professional, articulate, and able to exercise good independent judgment and discretion.
Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
Outstanding verbal and written communication skills and ability to interact successfully across organizational levels, including with clients, while working as a team player.
Available to work outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Nice To Haves

College education or business classes.
Experience in scheduling, operations, or other security-industry functions.
Ability to write effective, concise reports in neat, legible handwriting.
Working knowledge of Microsoft Office software and email.

Responsibilities

Assist the Account Manager in coordinating technical and managerial aspects of the security contract at the assigned location.
Assign work tasks to Security Professionals and direct their work throughout the day.
Supervise, motivate, coach, train, and evaluate Security Professionals; make recommendations regarding assignments.
Maintain and update the Post Order manual and other post and training information, and ensure the post is maintained, cleaned, and organized.
Assist the Account Manager with interviews and evaluation of new employees; conduct on-the-job training with Shift Supervisors, including orientation, post orders, routine responsibilities, emergency responses, and client needs.
Oversee Security Department reports, logs, and pass-downs, and distribute communications and other information as directed.
Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks; may prepare work orders and paperwork for extra security coverage requests.
Respond to minor incidents, ensure appropriate action and reporting, and notify the appropriate parties in a timely manner.
Identify personnel issues, including payroll issues and employee relations concerns, and refer them to the Account Manager or Field Supervisor; may document situations or assist with investigations as directed.
Recommend counseling or disciplinary action, including termination, and may administer such actions when specifically directed and approved by the appropriate management.
Respond to client or site emergencies and communicate with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager as appropriate.
Maintain positive client and security relationships through frequent tenant/client contact and support.
May perform Security Professional duties, including standing post, as needed, but not for more than 50% of any workweek.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
Basic life insurance.
AD&D insurance.
Retirement plan.
Disability insurance.
Eight paid holidays annually.
Five sick days.
Four personal days.
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.