Assistant Security Account Manager

Allied Universal•Jacksonville, FL

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post, in accordance with post orders, client instructions, and internal procedures. The role includes a week-long management onboarding course covering best practices, tools, and guidance. Under the Account Manager’s direction, the Assistant Account Manager helps coordinate the technical and managerial execution of the security contract. The position supervises Security Professionals and, where applicable, shift supervisors; supports client relationships; oversees department records and sub-units; and responds to incidents and emergencies. The role may occasionally involve performing Security Professional duties by standing post, but such duties may not exceed 50% of any workweek. The incumbent must be available to work outside the normal shift schedule as needed and be reachable by phone or pager 24/7 for emergency response.

Requirements

High school diploma or equivalent.
Three to five years of professional-level experience.
Prior experience in the security industry, law enforcement, and/or military.
Possess a valid state Guard License, or have applied for and be issued one before employment; maintain active license status and carry the license while on duty.
Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
For driving positions: valid driver’s license and at least one year of driving experience; clean driving record as specified in the posting; insurance at the minimum level required by company policy; and ability to safely operate a vehicle.
Energetic, focused, and able to take initiative, prioritize multiple competing assignments, and manage deadlines.
Strong customer service orientation, including professionally resolving client issues and de-escalating situations.
Professional and articulate, with good independent judgment and discretion.
Ability to train and coach others and consistently and equitably enforce post orders, security standards, and company policies.
Outstanding verbal and written communication skills.
Ability to interact successfully at all organizational levels, including with clients, and work as part of a team.
Availability to work outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response.

Nice To Haves

College education or business classes.
Experience in scheduling, operations, or other security-industry functions.
Ability to write effective, concise reports in neat, legible handwriting.
Working knowledge of Microsoft Office software and email.

Responsibilities

Assist the Account Manager in coordinating all technical and managerial aspects of executing the security contract at the assigned location.
Assign work tasks to Security Professionals and direct their work throughout the day.
Serve as the first direct supervisory contact for shift supervisors, if applicable, or Security Professionals regarding performance, operations, and department needs.
Supervise, motivate, coach, train, and evaluate Security Professionals, and make recommendations regarding assignments.
Ensure the Post Order manual and other post and training information are properly maintained and updated, and that the post is maintained, cleaned, and organized.
Assist the Account Manager with interviewing and evaluating new employees.
Conduct on-the-job training for new employees and when post orders change, coordinating with Shift Supervisors as needed.
Oversee reports, logs, and pass-downs generated by and for the Security Department.
Distribute communications and other information to Security Professionals at the post as directed.
Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks.
Generate work orders and related paperwork for extra security coverage requests, when needed.
Respond to minor incidents, ensure appropriate action is taken, complete reports, and notify appropriate parties in a timely manner.
Identify personnel problems, including payroll issues and employee relations complaints, and refer them to the Account Manager or Field Supervisor as appropriate.
Write reports about personnel situations or assist with investigations as directed.
Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and appropriately approved.
Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
Maintain positive client and security relationships through frequent tenant/client contact and support.
Occasionally perform Security Professional duties, including standing post, on an as-needed basis, without exceeding 50% of working time in any workweek.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
Basic life insurance.
AD&D insurance.
Retirement plan.
Disability insurance.
Eight paid holidays annually.
Five sick days.
Four personal days.
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
Week-long management onboarding course.