Assistant Security Account Manager

Allied Universal•Columbus, GA

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned post. The role supports execution of the security contract in accordance with post orders, client instructions, and company procedures. The company provides a week-long management onboarding course with best practices, tools, and guidance. Under the Account Manager’s direction, the Assistant Account Manager coordinates technical and managerial aspects of site security operations. The position supervises, trains, and evaluates Security Professionals; maintains post documentation and site organization; oversees security department reports and sub-units; responds to incidents and emergencies; and supports positive client relationships. The role may include performing Security Professional duties by standing post as needed, but those duties may not exceed 50% of any workweek. The position requires a high school diploma or equivalent and three to five years of professional-level experience, including security industry, law enforcement, and/or military experience. A valid state Guard License is required, or the candidate must apply and obtain one before employment. Employment is conditional on a background investigation and pre-employment drug/alcohol test; the license must remain active and be carried while on duty. Employees must be available outside their normal shift as needed and reachable by phone or pager 24/7 for emergency response.

Requirements

High school diploma or equivalent.
Three to five years of professional-level experience.
Prior experience in the security industry, law enforcement, and/or military.
Valid state Guard License, or application for and issuance of the license before employment; maintain active status and carry the license while on duty.
Successfully complete a background investigation and post-offer/pre-employment drug/alcohol test.
For driving positions: valid Driver’s License, at least one year of driving experience, a clean driving record under the stated standards, insurance meeting Company policy, and ability to safely operate a vehicle.
Ability to take initiative, prioritize competing assignments, and manage deadlines.
Strong customer service orientation and ability to resolve client issues professionally and de-escalate situations.
Professionalism, clear articulation, and sound independent judgment and discretion.
Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
Strong verbal and written communication skills; ability to interact successfully at all organizational levels, including with clients, and work as a team player.
Availability to work outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response.

Nice To Haves

College education or business classes.
Experience in scheduling, operations, or other security industry functions.
Ability to write effective, concise reports in neat, legible handwriting.
Working knowledge of Microsoft Office software and email.

Responsibilities

Assist the Account Manager in coordinating technical and managerial execution of the security contract at the assigned location.
Assign work tasks to Security Professionals and direct their work throughout the day.
Supervise, motivate, coach, and train Security Professionals; evaluate their performance and recommend assignments.
Maintain and update the Post Order manual and other post and training information; ensure the post is maintained, cleaned, and organized.
Assist with interviewing and evaluating new employees and conduct on-the-job training for new employees or when post orders change.
Oversee reports, logs, and pass-downs generated by and for the Security Department, and distribute communications and other information as directed.
Manage and supervise security department sub-units, such as a fire control room, command center, or loading docks, as applicable.
Generate work orders and related paperwork for extra security coverage requests, as needed.
Respond to minor incidents, ensure appropriate action is taken, confirm reports are completed, and notify appropriate parties in a timely manner.
Identify personnel issues, such as payroll issues and employee relations complaints, and forward them to the Account Manager or Field Supervisor; write reports or assist with investigations as directed.
Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and properly approved.
Respond to client or site emergencies and communicate with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager as appropriate.
Maintain positive client and security relationships through frequent tenant/client contact and support.
Perform Security Professional duties, including standing post, as needed, for no more than 50% of any workweek.

Benefits

Medical, dental, and vision coverage.
Free employee life insurance.
Paid employee training and development.
401(k).
Employee assistance programs.
Paid holidays and flexible paid time off.
Basic life and AD&D insurance.
Retirement plan.
Disability insurance.
Eight paid holidays annually.
Five sick days and four personal days.
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.