Assistant Security Account Manager

Allied Universal • Fort Worth, TX

1d

About The Position

Allied Universal is seeking an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned post, in accordance with post orders, client instructions, and company procedures. The role supports execution of the security contract and includes assigning and directing work, supervising and developing Security Professionals, maintaining post documentation and organization, and coordinating training and daily operations. A comprehensive, week-long management onboarding course is provided.

The Assistant Account Manager is the first direct supervisory contact for shift supervisors, where applicable, and Security Professionals. The position also supports client relationships, responds to incidents and emergencies, and addresses personnel concerns in coordination with the Account Manager and other company leaders. It may occasionally involve performing Security Professional duties by standing post, but this work must not exceed 50% of any workweek.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or the military.
• Possess a valid state Guard License, or have applied for and be issued one before employment; maintain active license status and carry the license while on duty.
• Successfully complete a background investigation and a post-offer/pre-employment drug and alcohol test.
• For driving positions, possess a valid driver's license, at least one year of driving experience, a clean driving record within the specified limits, the minimum insurance required by company policy, and the ability to operate a vehicle safely.
• Demonstrate initiative and the ability to prioritize multiple competing assignments and manage deadlines.
• Demonstrate strong customer service skills and the ability to resolve client issues professionally and de-escalate situations.
• Exercise professional judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Strong verbal and written communication skills and the ability to interact successfully with all organizational levels, including clients, while working as part of a team.
• Be available to work outside the normal shift schedule as needed and remain accessible by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager with technical and managerial coordination of the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Supervise, motivate, coach, train, and evaluate Security Professionals; make recommendations regarding assignments.
• Maintain and update the Post Order manual and other post and training information, and ensure the post is maintained, clean, and organized.
• Assist with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees or when post orders change, including post orientation, review of responsibilities, and emergency response procedures.
• Oversee reports, logs, and pass-downs generated by and for the Security Department, and distribute communications and information to Security Professionals as directed.
• Manage and supervise Security Department sub-units, such as the fire control room, command center, and loading docks, where applicable.
• Generate work orders and supporting paperwork for additional security coverage requests, as needed.
• Respond to minor incidents, ensure appropriate action and reporting, and notify appropriate parties in a timely manner.
• Identify personnel problems, including payroll issues and employee relations complaints, and refer them to the Account Manager or Field Supervisor as appropriate.
• Write reports or assist with investigations as directed by the Account Manager, Branch Manager, or Corporate HR Director.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and approved.
• Respond to client or site emergencies and communicate as appropriate with the Account Manager, Field Supervisor, Branch Manager, or Regional Manager.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• Occasionally perform Security Professional duties by standing post, without exceeding 50% of working time in any given workweek.

Benefits

• Medical, dental, and vision coverage.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED