Assistant Security Account Manager

Allied Universal • Midland, GA

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About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post. The role supports execution of the security contract in accordance with post orders, client instructions, and company procedures. A week-long management onboarding course provides best practices, tools, and guidance.

The position supervises and supports Security Professionals and shift supervisors, helps maintain post documentation and facilities, coordinates training and communications, and responds to incidents and emergencies. It also supports positive client relationships and may perform Security Professional duties as needed, but no more than 50% of any workweek.

The position requires availability outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response. Salary is $61,360 annually. Benefits are offered to full-time employees.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, or military.
• Valid state Guard License, or application for and issuance of the license before employment; must maintain active status and carry the license while on duty.
• Successful completion of a background investigation and post-offer/pre-employment drug and alcohol test; these are conditions of employment.
• For driving positions, a valid driver’s license, at least one year of driving experience, a clean driving record meeting the stated violation and accident limits, insurance meeting company policy, and ability to safely operate a vehicle.
• Ability to take initiative, prioritize multiple competing assignments, and manage deadlines.
• Strong customer-service orientation and ability to resolve client issues professionally and de-escalate situations.
• Professional manner, articulate communication, and sound independent judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Outstanding verbal and written communication skills and ability to interact with all organizational levels, including clients, as a team player.
• Availability to work outside the normal shift schedule as needed and be accessible by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating technical and managerial aspects of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, train, and evaluate Security Professionals, and recommend assignments.
• Maintain and update the Post Order manual and other post and training information; ensure the post is maintained, clean, and organized.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees and when post orders change, including post orientation, post orders, routine responsibilities, emergency response, and client needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department.
• Distribute communications and other information to Security Professionals at the post as directed.
• Manage and supervise applicable Security Department sub-units, such as a fire control room, command center, or loading docks.
• Generate work orders and paperwork for extra security coverage requests when applicable.
• Respond to minor incidents, ensure appropriate action is taken, complete reports, and notify appropriate parties promptly.
• Identify personnel issues, such as payroll issues or employee relations complaints, and forward them to the Account Manager or Field Supervisor as appropriate.
• Write reports or assist with investigations as directed by the Account Manager, Branch Manager, or Corporate HR Director.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and with required prior approval.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, or Regional Manager.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• Occasionally perform Security Professional duties, such as standing post, as needed, without exceeding 50% of time in any workweek.

Benefits

• Medical, dental, and vision coverage.
• Free employee life insurance; basic life and AD&D coverage are also listed.
• Paid employee training and development.
• 401(k) retirement plan.
• Employee assistance programs.
• Paid holidays: the posting lists eight paid holidays annually.
• Flexible PTO; the posting also specifies five sick days, four personal days, and vacation accruing at 3.08 hours biweekly.
• Disability insurance.
• Work/life balance and company culture are highlighted.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED