Assistant Security Account Manager

Allied Universal • Ontario, CA

2d

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post, in accordance with post orders, client instructions, and internal procedures. The role supports execution of the security contract and serves as a direct supervisory contact for shift supervisors or Security Professionals. Allied Universal provides a comprehensive, week-long management onboarding course with best practices, tools, and guidance. The listed salary is $71,988.80 per year.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Valid state Guard License, or an application for one with issuance required before employment; maintain active license status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions, have a valid driver's license, at least one year of driving experience, a clean driving record meeting the stated company criteria, required insurance, and the ability to safely operate a vehicle.
• Energetic, focused, and able to take initiative, prioritize competing assignments, and manage deadlines.
• Strong customer-service orientation and ability to resolve client issues professionally and de-escalate situations.
• Professional, articulate, and able to exercise sound independent judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Strong verbal and written communication skills and ability to interact successfully at all organizational levels, including with clients, while working as a team player.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating technical and managerial aspects of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Supervise, motivate, coach, and train Security Professionals; evaluate their performance and recommend assignments.
• Maintain and update the Post Order manual and other post and training information, and ensure the post is maintained, cleaned, and organized.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees or when post orders change, including post orientation, post orders, routine responsibilities, emergency responses, and client needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department.
• Distribute communications and other information to Security Professionals as directed.
• Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks.
• Generate work orders and paperwork for extra security coverage requests when needed.
• Respond to minor incidents, ensure appropriate action is taken, complete reports, and notify appropriate parties in a timely manner.
• Identify personnel issues, including payroll issues and employee relations concerns, and refer them to the Account Manager or Field Supervisor as appropriate.
• Write reports or assist with investigations as directed by the Account Manager, Branch Manager, or Corporate HR Director.
• Recommend counseling or disciplinary action, including termination, and administer such actions when specifically directed and approved.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• Occasionally perform Security Professional duties, such as standing post, as needed, but not for more than 50% of any workweek.
• Work outside the normal shift schedule as needed and remain accessible by phone or pager 24/7 for emergency response.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED