Assistant Security Account Manager

Allied Universal•Berwyn, IL

11d

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post. The role supports execution of the security contract in accordance with post orders, client instructions, and internal procedures. Allied Universal provides a comprehensive, week-long management onboarding course covering best practices, tools, and guidance. The stated salary is $62,000 per year. The Assistant Account Manager supervises and supports Security Professionals, helps maintain post documentation and operations, and works to sustain positive client and security relationships. The position may occasionally perform Security Professional duties by standing post, but this work must not exceed 50% of any given workweek. The employee must be available outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Requirements

Minimum high school diploma or equivalent.
Three to five years of professional-level experience.
Prior experience in the security industry, law enforcement, and/or military.
Must possess a valid state Guard License, or have applied for and subsequently receive one before employment; must maintain active status and carry the license while on duty.
Successful completion of a background investigation and post-offer/pre-employment drug and alcohol test.
For driving positions: valid Driver’s License and at least one year of driving experience; clean driving record as specified, minimum insurance required by Company policy, and ability to safely operate a vehicle.
Ability to take initiative, prioritize multiple competing assignments, and manage deadlines.
Strong customer-service orientation and ability to resolve client issues professionally and de-escalate situations.
Professional manner, articulate communication, and sound independent judgment and discretion.
Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
Outstanding verbal and written communication skills; ability to interact successfully at all organizational levels, including with clients, and work as part of a team.
Availability to work outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response.

Nice To Haves

College education or business classes.
Experience in scheduling, operations, or other security-industry functions.
Ability to write effective, concise reports in neat, legible handwriting.
Working knowledge of Microsoft Office software and email.

Responsibilities

Assist the Account Manager in coordinating technical and managerial aspects of the security contract at the assigned location.
Assign tasks to Security Professionals and direct their work throughout the day.
Serve as the first direct supervisory contact for shift supervisors, where applicable, or Security Professionals regarding performance, operations, and department needs.
Supervise, motivate, coach, train, and evaluate Security Professionals, and recommend assignments.
Maintain and update the Post Order manual and other post and training information; ensure the post is maintained, cleaned, and organized.
Assist with interviewing and evaluating new employees, and conduct on-the-job training in coordination with Shift Supervisors.
Oversee Security Department reports, logs, and pass-downs, and distribute communications and information to Security Professionals as directed.
Manage and supervise Security Department sub-units, such as a fire control room, command center, or loading docks, as applicable; may prepare work orders and paperwork for extra security coverage requests.
Respond to minor incidents, ensure appropriate action and reporting, and notify relevant parties in a timely manner.
Identify personnel problems, including payroll issues and employee relations complaints, and forward them to the Account Manager or Field Supervisor as appropriate; may document situations or assist with investigations as directed.
Recommend counseling or disciplinary action, including termination, and may administer such actions only at the Account Manager’s direction and with prior approval from Branch or Corporate HR management.
Respond to client or site emergencies and communicate with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager as appropriate.
Maintain positive client/security relationships through frequent tenant or client contact and support.
May perform Security Professional duties on an as-needed basis by standing post, limited to no more than 50% of time in any given workweek.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
AD&D insurance
Retirement plan
Disability insurance
Eight paid holidays annually
Five sick days
Four personal days
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law
Week-long management onboarding course