Assistant Security Account Manager

Allied Universal • Taylor, TX

4d

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned post. The role supports execution of the security contract in accordance with post orders, client instructions, and internal procedures. The company provides a comprehensive, week-long management onboarding course covering best practices, tools, and guidance.

The Assistant Account Manager serves as the first direct supervisory contact for shift supervisors or Security Professionals, as applicable. The role oversees personnel, training, post documentation, department communications, security sub-units, and responses to minor incidents and emergencies. It also supports the Account Manager in maintaining client relationships and handling personnel issues. The position may occasionally perform Security Professional duties by standing post, but no more than 50% of any workweek.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Valid state Guard License, or application for and issuance of the license before employment; maintain active license status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions, possess a valid Driver’s License, at least one year of driving experience, a clean driving record meeting the stated standards, insurance at the level required by Company policy, and the ability to safely operate a vehicle.
• Demonstrated initiative and ability to prioritize multiple competing assignments and manage deadlines.
• Strong customer-service orientation and ability to resolve client issues professionally and de-escalate situations.
• Professional and articulate, with sound independent judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Outstanding verbal and written communication skills; ability to interact successfully at all organizational levels, including with clients, and function as a team player.
• Availability to work outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating technical and managerial aspects of the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Supervise, motivate, coach, train, and evaluate Security Professionals; make recommendations regarding assignments.
• Maintain and update the Post Order manual and other post and training information, and ensure the post is maintained, cleaned, and organized.
• Assist with interviews and evaluation of new employees; conduct on-the-job training with Shift Supervisors, including post orientation, post orders, routine responsibilities, emergency responses, and client needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department; distribute communications and other information as directed.
• Manage and supervise Security Department sub-units, such as fire control rooms, command centers, and loading docks, where applicable; generate work orders and paperwork for extra security coverage requests as needed.
• Respond to minor internal or external incidents, ensure appropriate action and reporting, and notify appropriate parties in a timely manner.
• Identify personnel problems, including payroll issues and employee-relations complaints, and refer them to the Account Manager or Field Supervisor as appropriate; write reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when directed and with required prior approval.
• Respond to client or site emergencies and communicate as appropriate with the Account Manager, Field Supervisor, Branch Manager, or Regional Manager.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• Occasionally perform Security Professional duties, such as standing post, on an as-needed basis, not exceeding 50% of any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Comprehensive, week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED