Commercial Lines Account Manager

Choice Financial Group • Madison, CT

3d • Hybrid

About The Position

Insurance Group of Connecticut (IGCT), a Choice Financial Group, LLC company, is seeking a Commercial Insurance Account Manager to manage a diverse portfolio of commercial clients. The role serves as a trusted advisor, helping businesses protect their operations through insurance solutions and exceptional service. The position is based in Connecticut, with in-office work preferred and a hybrid schedule potentially available after successful onboarding and training. It is full-time, with an annual salary of $55,000 to $75,000 based on experience, qualifications, and licensing.

The Account Manager handles client relationships and account administration, including new business, renewals, endorsements, audits, certificates, and cancellations. The role includes analyzing exposures, recommending coverage, reviewing policies, marketing accounts to carriers, developing renewal strategies, and partnering with producers on client retention and growth. The position also requires maintaining regulatory and agency compliance, tracking deadlines and policy activity, and collaborating with colleagues to provide a seamless client experience.

Requirements

• Active Property & Casualty (P&C) insurance license.
• Commercial lines insurance experience in an agency environment.
• Strong understanding of commercial insurance coverages, including General Liability, Commercial Property, Commercial Auto, Workers' Compensation, Umbrella/Excess Liability, and Cyber Liability.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Nice To Haves

• Experience working with mid-market commercial accounts.
• Experience marketing and negotiating directly with insurance carriers.
• Experience using insurance agency management systems.
• Professional designations such as CIC, CISR, CRM, or ARM.

Responsibilities

• Serve as the primary point of contact for commercial clients.
• Build and maintain client relationships through proactive communication and exceptional service.
• Respond to coverage questions, service requests, policy changes, and insurance inquiries.
• Conduct account reviews and identify coverage gaps, emerging risks, and opportunities to improve coverage.
• Manage new business, renewals, endorsements, audits, certificates, and cancellations.
• Analyze client exposures and recommend appropriate insurance solutions.
• Review policies for accuracy and completeness.
• Maintain accurate client records in the agency management system.
• Develop renewal strategies based on client needs and market conditions.
• Market accounts and negotiate coverage terms with insurance carriers.
• Prepare and present coverage recommendations and renewal proposals.
• Partner with producers to support client retention and growth initiatives.
• Maintain compliance with agency, carrier, and regulatory requirements.
• Track policy activity, deadlines, and outstanding items to ensure timely completion.
• Collaborate with producers, account executives, and support teams to deliver a seamless client experience.
• Support client onboarding, account transitions, and agency initiatives.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Employer-paid group life insurance.
• Paid time off and paid holidays.
• Paid bereavement leave.
• Gym membership reimbursement.
• Employee referral bonus program.
• Professional development and continuing education opportunities.
• Career growth opportunities within Choice Financial Group.
• Hybrid work opportunity following onboarding and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed