Commercial Lines Account Manager
About The Position
The Commercial Insurance Account Manager provides above-standard customer service to clients, producers, account executives, and coworkers. As the primary contact for assigned accounts, the Account Manager works in a team environment to provide a full range of client services, including support for large and complex commercial lines clients. The role manages the renewal process, maintains client records, reviews insurance documents, and assists with identifying new business opportunities. The position may also include supervising, leading, or mentoring Account Managers and Account Assistants.
Requirements
- Active Property & Casualty Insurance License as required by the respective state, or ability to obtain one within 60 days of hire.
- Knowledge of commercial insurance coverage.
- At least 2 years of commercial lines middle-market account management experience with a broker.
- Strong attention to detail and accuracy, including the ability to work to specific deadlines.
- Strong written and verbal communication skills.
Nice To Haves
- 3 to 5+ years of experience.
- Bachelor’s Degree in Business, Risk Management, Insurance, or another related field.
Responsibilities
- Develop strong relationships with commercial lines insurance clients and insurance company underwriters, following company policies, procedures, and service standards.
- Support large and complex commercial lines clients.
- Review insurance applications, policies, endorsements, cancellations, and audits for accuracy.
- Maintain detailed documentation for all client transactions.
- Investigate significant client matters using independent judgment and discretion.
- Manage and facilitate the full renewal process for assigned clients, including preparing applications for carriers, negotiating with underwriters, reviewing and comparing carrier quotes, and preparing client proposals.
- Assist the Sales Executive in identifying new business opportunities by adding lines of coverage and recommending value-added services.
- Request referrals and cultivate relationships with new customers.
- May supervise, lead, or mentor Account Managers and/or Account Assistants.
Benefits
- 401(k) plan with employer match, 100% vested after two years of service.
- Medical, dental, and vision plans.
- Short-term and long-term disability insurance and group life insurance at no cost to the employee.
- Paid time off without accrual requirements.
- Employee Assistance Program, including free counseling and legal advice.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
