Account Manager - Commercial Lines
About The Position
The Account Manager manages overall client relationships by providing strategic advice on coverage, risk management, and business needs, and ensuring clients’ insurance programs align with their long-term goals and growth plans. The role requires staying informed about developments in the insurance business and available insurance products. The Account Manager serves as the primary client contact, develops insurance plans tailored to client needs, and acts as a field underwriter and authorized representative of insurance carriers. The role oversees renewal remarketing, client proposals, insurance documentation, policy reviews, and claim reporting support. It also addresses complex service issues, helps retain accounts, recommends process improvements, and adopts innovative technology, including proprietary AI solutions, to deliver client service. The position requires a state Property and Casualty license and at least five years of commercial-lines insurance account management experience. A high school diploma or equivalent is required; a four-year degree is preferred. The role also requires strong analytical, communication, presentation, and software skills, in-depth commercial coverage knowledge, and the ability to travel to client sites.
Requirements
- Current Property and Casualty license from the state of domicile; must be maintained.
- High school diploma or equivalent.
- At least five years of insurance-industry account management experience focused on commercial lines.
- Strong analytical and mathematical skills.
- Strong PowerPoint and presentation skills for in-person and teleconference or webinar sessions.
- In-depth understanding of advanced commercial-lines coverage and ability to advise clients on complex insurance needs.
- Excellent written and verbal communication skills to maintain effective relationships with clients, coworkers, carriers, vendors, and others.
- Proficiency in Microsoft Office, primarily Excel and Word, computer literacy, and ability to learn new software applications.
- Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
- Valid driver’s license, ability to travel to client sites, and reliable transportation.
Nice To Haves
- Insurance designations such as AINS, CIC, CPCU, or ARM.
- Four-year degree.
- Bilingual Spanish and English; a plus generally and required in some locations.
Responsibilities
- Serve as the main point of contact for clients, respond to inquiries, provide guidance on coverage changes and contractual requirements, and explain policy exclusions and exposures.
- Partner in developing strategic insurance plans tailored to client needs.
- Act as a field underwriter and authorized representative of insurance carriers to assess and bind coverage as appropriate.
- Manage renewal remarketing strategically to support account retention.
- Oversee client proposals, including submissions, loss evaluations, and risk analyses, and ensure timely, accurate quotations and policies.
- Communicate billing and invoicing options.
- Prepare insurance summaries and schedules, binders, certificates, policies, endorsements, and related documents.
- Assist clients with first reports of claims, obtain adjusters or arrange claims-team visits, and facilitate prompt carrier responses to expedite settlements.
- Review policies during renewals and audits, verify accuracy, ensure corrections are made, and communicate significant audit discrepancies to clients while determining further action.
- Review cancellation requests, determine the reasons, and attempt to retain accounts while maintaining the company’s financial integrity.
- Stay informed about industry developments, products, legislation, coverage options, and technology.
- Recommend process improvements as needed.
- Identify and resolve complex client service issues quickly.
- Adopt innovative technology, including proprietary AI solutions, in the service process.
- Perform other assigned projects, duties, and tasks.
Benefits
- Competitive pay.
- Family health and wellness programs.
- 401(k).
- Employee assistance programs.
- Paid time off.
- Paid holidays.
- Career advancement and development opportunities.
- Potential eligibility for a discretionary annual incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
