Account Manager

LGC Group • Chicago, IL

2d • Remote

About The Position

The Account Manager drives sales growth across Illinois, Michigan, Wisconsin, and Minnesota, focusing primarily on Reference Materials and Analytical Standards. The role manages commercial accounts and strategic site-level customers in the pharmaceutical, biotechnology, and environmental markets. It is responsible for building customer relationships, identifying new business opportunities, growing existing accounts, and providing an excellent customer experience.

The position manages the full sales cycle and territory performance, working with customers and internal teams to support retention and sustainable revenue growth. It is primarily home-based, with customer-facing work at customer sites and industry events, and requires travel within North America of up to 40%. The candidate must reside at a verified address within the assigned territory.

Requirements

• Bachelor’s degree in chemistry, physics, biochemistry, biology, or an equivalent field.
• At least 5 years of experience selling technical products used in research laboratories, with a demonstrated track record of meeting and exceeding sales targets.
• Ability to read and interpret RFQs, contracts, operating and maintenance instructions, and procedure manuals.
• Experience using customer relationship management platforms such as Salesforce and Desk, with disciplined management of customer, opportunity, pipeline, and forecast information.
• Outstanding commercial awareness and planning abilities, including the ability to prioritize opportunities and manage an assigned territory effectively.
• English fluency and strong written and verbal communication skills for customer-facing and cross-functional commercial work.
• Strong sales and engagement skills, including uncovering customer needs, demand generation, persuasion, negotiation, and account management.
• Strong relationship-management skills, including the ability to build trust, support customer retention, and create and convert cross-selling and upselling opportunities.
• Customer-focused and responsive, with the ability to engage effectively through email, phone, virtual meetings, and in-person interactions.
• Commercially aware and results-driven, with strong planning, prioritization, and follow-through against sales targets and customer commitments.
• Collaborative and team-oriented, with the ability to involve and influence cross-functional stakeholders.
• Self-directed and accountable, with the discipline to maintain accurate CRM records, pipeline information, and forecasts in a timely manner.
• Curious and committed to developing product, application, market, and competitive knowledge to support solution-based selling.
• Professional and adaptable, able to represent LGC Standards effectively at customer meetings, exhibitions, seminars, and other events.
• Must reside at a verified address within the assigned territory.
• Requires current U.S. work authorization; the company is unable to sponsor or assume sponsorship for temporary visas.

Nice To Haves

• Prior successful key account management experience, including experience working with central procurement.
• Expertise in Microsoft Office products.
• Fluency or proficiency in additional languages.

Responsibilities

• Manage and grow assigned accounts across Illinois, Michigan, Wisconsin, and Minnesota, meeting or exceeding sales targets.
• Build customer relationships and identify opportunities through prospecting, lead qualification, cross-selling, and upselling.
• Develop territory and account plans to support customer retention and sustainable revenue growth.
• Manage the full sales cycle, from opportunity development and quotations through follow-up and close.
• Partner with Strategic Account Managers, Sales Managers, Marketing, Quoting Specialists, and other internal teams to support customer needs.
• Engage customers by phone, email, virtual meetings, in-person visits, exhibitions, seminars, and other industry events.
• Maintain accurate customer, opportunity, pipeline, quotation, and forecast information in the CRM.
• Develop knowledge of LGC Standards' products, applications, value propositions, end markets, and competitive landscape.
• Monitor pipeline health, sales activity, opportunity progression, and forecast accuracy to support territory performance.
• Share customer and market insights internally to improve customer experience and identify growth opportunities.
• Travel to customer sites and industry events as required.
• Follow applicable company policies, commercial processes, CRM requirements, and customer-site procedures.

Benefits

• Competitive compensation with a strong bonus program.
• Comprehensive medical, dental, and vision benefits for employees and dependents.
• FSA/HSA pre-tax savings plans for health care, childcare, and elder care.
• Voluntary Accident, Critical Illness, and Hospital Indemnity programs.
• 401(k) retirement plan with matching employer contribution.
• Company-paid short- and long-term disability and life insurance.
• Employee assistance program.
• Pet insurance.
• Eight weeks of parental leave for qualifying life events.
• Monthly Town Hall meetings, a recognition program, company-wide social events, and frequent catered lunches.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level