Warehouse Operations Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Operations Management, Supply Chain, Logistics, Industrial Engineering, Business Administration, or a related field; equivalent relevant experience is considered.
• At least 8 years of progressive experience in warehouse operations, distribution, contract logistics, or 3PL, including at least 3 years of direct people leadership.
• Experience managing complex warehouse operations, preferably multi-client operations with shared resources and competing priorities.
• Proven record of improving customer service, resolving complex issues, and delivering measurable KPI results.
• Ability to conduct structured root-cause analysis and deliver sustainable corrective actions.
• Experience developing KPIs, dashboards, SLAs, and performance-management routines.
• Strong knowledge of warehouse safety, compliance, internal controls, and operational risk management.
• Experience managing frontline employees, labor performance, and workforce productivity.
• Working knowledge of WMS, inventory controls, operational reporting, and Microsoft Excel.
• Strong analytical, communication, stakeholder-management, and conflict-resolution skills.
• Fluency in English and Spanish.
• Ability to travel among assigned facilities.

Nice To Haves

• Experience in multi-client 3PL, cross-border logistics, contract warehousing, or distribution.
• Knowledge of U.S.–Mexico cross-border operations, customs processes, and CTPAT requirements.
• Operational turnaround, service recovery, or large-scale process-standardization experience.
• Lean, Six Sigma, Kaizen, 5S, A3, or similar structured improvement experience.
• Experience building customer scorecards, performance dashboards, and operating reviews.
• Experience leading blended direct-employee and third-party staffing workforces.
• Familiarity with SAP, Oracle, Infor, or other WMS/ERP systems.
• Experience managing operating budgets, labor productivity, capital investments, and facility utilization.
• Experience with warehouse technology, automation, or business intelligence implementation.

Responsibilities

• Own service performance and customer experience across assigned operations, executing against SLAs, contracts, and customer expectations.
• Build a proactive service culture through responsiveness, transparency, clear ownership, timely updates, and effective service recovery.
• Monitor performance, capacity, and emerging risks to anticipate service failures and prevent customer impacts or escalations.
• Lead complex customer escalations and implement corrective actions to prevent recurrence.
• Partner with Commercial and Account Management to align customer requirements with operational capabilities and assess out-of-scope requests.
• Establish and improve KPIs for service, throughput, labor productivity, inventory accuracy, on-time execution, quality, safety, and cost.
• Lead daily, weekly, and monthly performance reviews; identify gaps, assign action owners, and verify progress.
• Ensure leaders understand targets, have access to reliable data, and are accountable for results.
• Use WMS data, dashboards, reports, and customer feedback to guide decisions and prioritize improvements.
• Provide accurate, transparent reporting of results, risks, service failures, and corrective actions to stakeholders.
• Identify recurring service failures, process weaknesses, inefficiencies, and barriers to reliable execution.
• Lead root-cause analysis using methods such as 5 Whys, Fishbone, Lean, or Six Sigma, and implement sustainable solutions with owners, due dates, and effectiveness checks.
• Standardize SOPs, process controls, and performance expectations across customers, buildings, and service lines.
• Improve warehouse workflows, dock and yard management, labor planning, WMS execution, inventory accuracy, and customer communications.
• Work with cross-functional teams to implement and sustain technology and operational changes.
• Champion safety and ensure compliance with safety rules, company policies, security standards, customer obligations, SOPs, and internal controls.
• Conduct routine safety and operating reviews; partner with Safety, Security, HR, and other teams to investigate incidents, address findings, and verify corrective actions.
• Ensure employees, supervisors, and agency labor are trained, qualified, and accountable, and promptly escalate safety, compliance, security, or ethics concerns.
• Oversee daily inbound, outbound, cross-dock, distribution, inventory, dock, and related warehouse operations.
• Optimize labor, equipment, warehouse space, and capacity across customers; maintain facility readiness and equipment availability.
• Develop workload plans, staffing models, labor allocation, and contingency plans for changing volume.
• Manage expenses, labor productivity, overtime, vendors, equipment utilization, and cost improvement.
• Evaluate operational and financial impacts of incremental services and customer changes with Finance and Commercial.
• Lead, coach, and develop supervisors, team leaders, and frontline employees, establishing expectations for performance and conduct.
• Build a culture of customer service, safety, teamwork, accountability, and continuous improvement; use coaching and performance reviews to address gaps.
• Develop leaders’ skills in KPI reviews, root-cause analysis, customer communication, and problem-solving.
• Own workforce planning, onboarding, training, and performance management for Uber Freight and staffing-agency teams.
• Collaborate with Customs, Commercial, Account Management, Safety, Security, HR, Finance, IT, Engineering, and Procurement.
• Coordinate cross-functional responses to escalations, operational risks, compliance needs, and improvements.
• Hold vendors and service providers accountable for safety, quality, cost, and contractual performance.
• Communicate operating results, risks, priorities, and resource needs to senior leadership.

Benefits

• Company-sponsored health plan
• Dental benefits
• Vision benefits
• 401(k) match
• Financial and mental wellness benefits
• Parental leave
• Short- and long-term disability coverage
• Life insurance
• Possible eligibility for a performance or sales incentive bonus program
• Possible participation in Uber Freight equity awards
• Other compensation depending on the role