Senior Manager, Warehouse/Fulfillment Operations

Saddle Creek Logistics Services • Belton, MO

12d

About The Position

The Senior Manager, Fulfillment Operations is responsible for building a high-performing leadership team in a fast-paced fulfillment environment and delivering and executing daily and short-term plans to achieve operational and business objectives. The role oversees multiple leaders and full-time and temporary associates, manages client relationships, staffing, warehouse operations, customer service, productivity, and safety, and ensures revenue and expenses remain within budget. The position also leads site continuous-improvement initiatives and develops a lean culture.

Requirements

• High school diploma or GED required.
• At least 5–7 years of leadership experience, preferably in a fulfillment operation or distribution environment.
• Experience with an Order Management System, Warehouse Management System, and/or Labor Management System.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to adjust strategy in a high-stress environment to achieve operational goals.
• Ability to understand the fulfillment business lifecycle and how it applies to individual customers.
• Ability to build a cohesive team that exemplifies SCLS values and supports its mission.
• Strong written and verbal communication skills.
• Ability to analyze and compare data to identify and understand problems, challenges, and opportunities and reach appropriate conclusions.
• Ability and passion to deliver excellent customer service and develop mutually beneficial partner relationships.
• Ability to influence change management and operational performance outside one's direct control.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Ability to present information effectively and respond to questions from managers, clients, and the general public.
• Ability to read, analyze, and interpret policies and contracts.

Nice To Haves

• Bachelor’s degree in Supply Chain Management, Business, or a related field is strongly preferred.
• Prior supervisory experience in a fulfillment operation is preferred.

Responsibilities

• Manage multiple leaders and a team of full-time and temporary associates.
• Build and manage client relationships through regular communication and partnership.
• Plan, monitor, and execute staffing schedules, making adjustments as needed to support operational demands and business objectives.
• Manage inbound and outbound truck loading and unloading while maintaining warehouse organization and inventory accuracy.
• Maintain daily productivity, customer service, and safety standards.
• Provide superior customer service and maintain professional, courteous relations with strategic partners.
• Promote measurable improvement and teach and enforce SCLS’ Quality Policy.
• Train, coach, mentor, and develop staff to achieve business objectives and provide career-development opportunities; conduct performance reviews.
• Manage revenue and expenses within budget and track key performance indicators (KPIs).
• Communicate objectives, policies, procedures, safety methods, practices, and programs to operations staff.
• Oversee site continuous-improvement initiatives and develop and drive a lean culture.
• Oversee site safety programs, compliance, and adherence to SCLS safety guidelines and policies.

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company-paid life insurance and short-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED